Telecommunications Systems Analyst
4 weeks ago
We are seeking a highly skilled Telecommunications Systems Analyst to join our team at DaVita. As a key member of our Telecom Team, you will be responsible for installing, operating, and maintaining telecommunications systems, including phone switches, call recording, and conference phones. You will assess telecommunication needs, recommend system designs, and perform related duties as assigned.
Key Responsibilities- Program and analyze telecommunications systems' software and hardware to resolve problems.
- Research and evaluate new technologies to recommend improvements, purchases, and cost-saving measures.
- Meet with managers and service users to assess current systems, determine telecommunication needs, and explain options.
- Provide technical and operational assistance for telecommunications systems, schedule maintenance, and provide consultation to system developers.
- Administer call accounting systems, maintain databases, produce reports, and resolve problems.
- Coordinate moves, adds, and changes of telecommunication equipment.
- Install and test telecommunication components, operate data test equipment, and analyze system data.
- Train end users in the use of telecommunication equipment.
- Maintain the ticketing queue to meet Service Level Agreements.
- 2+ years of experience as a Telecom Analyst or similar position.
- Ability to serve as a project lead.
- Excellent organizational skills in a rapidly-changing environment.
- Bachelor's Degree required.
- A comprehensive benefits package, including medical, dental, vision, 401(k) match, and paid time off.
- Support for you and your family, including family resources, EAP counseling sessions, and access to Headspace.
- Professional development programs to help you grow within your career.
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Business Systems Analyst
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Systems Analyst, Revenue Operations Specialist
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Computer Systems Analyst
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Computer System Analyst
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Business Systems Analyst
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Technical Support Analyst
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Budget Analyst
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