Avaya Telecommunications Specialist

Job Title: Avaya Telecommunications Specialist

Job Summary:

We are seeking an experienced Avaya Telecommunications Specialist to join our team at Saxon Global. The successful candidate will be responsible for providing support for IP Telephony services, including installation, configuration, operation, and maintenance of IP Telephony equipment and systems.

Key Responsibilities:

* Installation, configuration, operation, and maintenance of IP Telephony equipment and systems
* Routing testing of all IPT equipment and software
* Call Configuration support for existing IP Telephony
* Escalating calls to Service Desk for OEM/Partner support for break-fix and configuration changes in the existing solution
* Troubleshooting of Hardware and Software issues
* Co-ordination with vendor for Hardware Break-Fix support, work with TAC for Major Incidents
* Manage mission critical UC and CC Environment for ~5000 user base
* Administration of Telephony, Onsite and remote end user administration
* Responsible for installing and resolving issues related to Unity Voice mail, Voice Mail Profile, Voicemail Templates and Auto Attendant
* Fault and performance management
* Incident, change, and problem management
* Provide need basis on-call services support outside of regular client business hours

Requirements:

* 10 to 12 years of experience in handling Enterprise Telecom/VOIP operation as a SME
* Minimum 10+ years of experience in managing Avaya, Cisco and MS Teams UC and CC technologies
* Good knowledge of VOIP Networking, network protocols and routing
* Good working knowledge on Call Managers, CUCM, CUCME, Avaya IP Office IP-500 V2, Voice recorder
* Demonstrated thorough understanding of Voice Gateways, Protocols (H323, SIP, and MGCP, CCS, CAS) in providing solutions to customer
* Assess and analyze Call Flows, network quality issues, security, SIP, SCCP, H.323 and MCGP protocols
* Circuit Type -DTI (E1/T1), PRI (E1/T1), BRI
* Knowledge of IPT Network
* Basic ITIL
* Good communication skills

Qualifications:

* Minimum qualifications Regular Science Graduate/BE/B.Tech/BCA/MCA

We are an equal opportunities employer and welcome applications from all qualified candidates.

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