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Patient Services Associate
2 months ago
Penn Medicine is committed to delivering exceptional patient care and service. As a Patient Services Associate, you will play a vital role in ensuring a positive experience for our patients and their families.
Key Responsibilities:- Provide exceptional patient service, responding to patient inquiries and resolving issues in a timely and professional manner.
- Coordinate patient appointments, including scheduling, confirming, and canceling appointments as needed.
- Manage patient arrival and departure activities, ensuring a smooth and efficient process.
- Process patient payments, including copays and insurance information.
- Communicate effectively with patients, families, and healthcare teams to ensure seamless care coordination.
- High school diploma or equivalent required; associate's degree or higher preferred.
- 2+ years of medical office experience or 4+ years of customer service experience required.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
Penn Medicine is an equal opportunity employer, committed to diversity and inclusion. We offer a comprehensive benefits package, including tuition assistance, and a supportive work environment that fosters growth and development.
