Ambulatory Patient Access Representative
2 weeks ago
We are seeking a highly skilled Ambulatory Patient Access Representative to join our team at Nationwide Children\u2019s Hospital. As a key member of our Patient Access department, you will be responsible for providing exceptional customer service to patients and families, registering patients, and scheduling appointments.
Key Responsibilities:
- Provide excellent customer service to patients and families by applying best practices and standard operating procedures.
- Interview and register patients in registration areas that report up through Patient Access.
- Obtain accurate demographic, insurance, and physician information on registrations.
- Screen customer data to ensure patient eligibility for insurance indicated.
- Screen registrations to ensure insurance pre-certification and physician referral requirements are met.
- Assist in identifying self-pay patients and referring them to financial assistance when applicable.
- Establish and maintain open communication with all departments that Patient Access interacts with and clinical staff in those areas.
- Assist in the shadowing/precepting of new employees.
Requirements:
- High school graduate, Associates Degree preferred.
- Demonstrated computer skills required with the ability to navigate most current technology systems.
- Strong administrative skills required.
- One-year previous health care experience preferred.
About Nationwide Children\u2019s Hospital:
Nationwide Children\u2019s Hospital is a world-renowned pediatric healthcare system dedicated to providing exceptional care to children and families. We are committed to creating a collaborative culture that fosters innovation, diversity, and inclusion.
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