Corporate Office Services Coordinator

4 days ago

Universal City, California, United States Tricon Solutions Full time

Job Summary:

We are seeking a highly skilled and experienced Corporate Office Services Coordinator to join our team at Tricon Solutions. As a key member of our facilities management team, you will be responsible for coordinating and completing projects for office spaces, providing exceptional concierge service, and maintaining excellent client-facing written and verbal skills.

Key Responsibilities:

  • Collaborate with facilities, IT, telecom, and business unit representatives to coordinate all moves, updates, and maintenance projects.
  • Update and maintain space data, occupancy data, and pline drawings based on move information and project details provided by clients.
  • Develop and maintain strong relationships with vendors and internal departments to effectively fulfill client expectations and ensure compliance with company policies and procedures.
  • Communicate with external vendors, schedule appointments, and document punch list items.
  • Work with supporting teams to troubleshoot issues, maintain constant communication, and ensure timely project completion.
  • Interface with IT and telecom to set up work areas with required equipment.
  • Collaborate with building management, security, and cleaning crews to maintain a safe and comfortable work environment.
  • Interact daily with work ticketing systems.
  • Compile and deliver capacity and occupancy information for proper reporting.
  • Manage Zone Maintenance areas to identify and resolve maintenance issues, ensuring information is entered into work orders to track progress and report results.
  • Assist with special projects as needed.
  • Update and distribute monthly reports and various notifications as required.
  • Conduct office space scouting with clients to understand tenant requirements and assess building conditions prior to occupancy.
  • Process office maintenance requests for various services, including paint, carpet, cleaning, plumbing, electrical, HVAC, janitorial, and pest control.
  • Schedule furniture deliveries, removals, or office rearrangements per client requests.

Requirements:

  • Two plus years of customer service, facilities, or client-facing experience.
  • Experience working in Archibus.
  • Strong proficiency with Microsoft Excel, Outlook, and Adobe work order management systems.
  • Excellent written and verbal communication skills to interact and engage with demanding clients.
  • Ability to make informed decisions quickly to keep projects on track, using good judgment and accountability.
  • Customer-focused with excellent customer service skills and a can-do attitude.
  • Ability to maintain professionalism at all times.
  • A high output self-starter with the ability to handle multiple projects simultaneously.
  • Exceptional attention to detail, critical thinking, and the ability to see the big picture.
  • Ability to flex on demand to address competing priorities and handle multiple projects simultaneously while maintaining a pulse on incoming items.

Preferred Qualifications:

  • General knowledge of Archibus is a must, and CAFM experience is a plus.
  • BA/BS degree from an accredited college or university or equivalent.
  • Familiarity working in a studio operations environment.
  • Familiarity with studio production needs and requirements.
  • Three plus years of experience in customer service or facilities.

Notes from Hiring Manager:

  • This role requires knowledge in Archibus and/or Space Data.
  • Must have a positive attitude, be able to lift 25lb, and meet the required physical component.
  • Will be an in-person interview.

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