Field Operations Manager

4 days ago

Norwich, Connecticut, United States Area Wide Protective (AWP) Full time

About AWP Safety

AWP Safety is a leading provider of traffic control services in North America, with a team of over 7,000 professionals working to secure thousands of work zones every day. Our mission is to ensure the safety of our employees, customers, and assets, and to provide exceptional service to our clients.

Job Summary

The Field Supervisor will play a critical role in upholding the core values of Ownership, Trust, and Teamwork at AWP Safety. This position will require a passion for safety and leadership, as well as the ability to direct and support a team of 30+ protectors.

Key Responsibilities

  • Direct leadership and supervision of 30+ protectors, ensuring they have the necessary resources and support to perform their duties safely and effectively.
  • Support the Area Manager and General Manager in managing and executing company initiatives, including safety protocols and quality control measures.
  • Collaborate daily with Area Staff to identify areas for continuous improvement and implement changes to improve functional areas of the business.
  • Maintain a balance of field (80%) and office (20%) responsibilities, ensuring that all tasks are completed efficiently and effectively.
  • Ensure that safety, quality, training, employee engagement, and retention standards are met, and that all team members are held accountable for their performance.
  • Protect the company's team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices and regular inspections.
  • Coach, motivate, and develop assigned team of protectors, providing feedback and guidance to help them improve their performance.
  • Develop relationships with new and existing customers to achieve goals and identify new business opportunities.
  • Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed.
  • Address customer service issues promptly and efficiently, providing the highest level of customer service to our clients.
  • Assist in preparing daily schedules and monitor daily employee issues, including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements.
  • Facilitate teambuilding efforts and regular communications with team members, promoting a positive and inclusive work environment.
  • Engage and support the training of new and current employees to reduce turnover, promote efficiency, and reduce labor costs.
  • Obtain ATSSA and state-specific certifications, and become a subject matter expert in work zone setup/design and professional flagging.
  • Perform other duties as assigned by management.

Requirements

  • 4-year degree in a business-related field (or equivalent experience)
  • High School Diploma or GED completion required
  • 1-2 years of supervisor experience and building teams with 20+ team members
  • Excellent verbal and written communication skills
  • Ability to build and maintain working relationships with team members and customers
  • Contributes to the engagement and ongoing development of AWP Safety employees
  • Intermediate computer skills, including Microsoft Office products and customer relationship management systems
  • Must adhere to and promote safe workplace practices
  • Valid drivers' license and ability to meet AWP Safety driver standards

Work Environment and Physical Demands

The Field Supervisor will work in a fast-paced environment, with variable hours of operation based on staffing needs and workload. The position requires the ability to work in a variety of physical positions, including sitting, standing, walking, and driving. Regular exposure to all weather conditions is expected, as well as regular work time indoors in environmentally controlled conditions. The majority of time will be spent in the field (80%).

Benefits

  • Company provided vehicle with fuel card, which includes qualified personal use privileges
  • Career growth opportunities
  • Paid Time Off and Paid Holidays
  • Benefits eligible the 1st of the month following hire
  • All traditional benefits, including 3 medical plan options and 2 dental plan options, as well as additional benefits such as legal and identity protection, accident, critical illness, and others
  • Company paid $50,000 in basic life insurance
  • Company paid long term disability (LTD)
  • Health Savings and Flex Spending Accounts Available
  • 401(k) with company match

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