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Client Support Specialist

2 months ago

Orlando, Florida, United States Lighthouse Works Full time
Position Overview

Location
Remote or Hybrid Options Available

Employment Type
Full-Time

Education Requirement
High School Diploma or Equivalent

Travel Requirements
No Travel Required

Job Category
Customer Service

About Lighthouse Works

Lighthouse Works is dedicated to creating meaningful employment opportunities for individuals who are blind or visually impaired. Our organization is committed to delivering exceptional service to our clients while fostering a supportive work environment.

Role Responsibilities

As a Client Support Specialist, you will play a crucial role in ensuring customer satisfaction through effective communication and problem-solving skills. Your primary responsibilities will include:
  • Providing courteous and professional responses to customer inquiries via phone and email.
  • Identifying customer needs and offering appropriate solutions.
  • Resolving customer issues efficiently and escalating when necessary.
  • Documenting all interactions accurately to maintain comprehensive records.
  • Meeting performance metrics related to call handling and customer satisfaction.
  • Adhering to company policies and procedures consistently.
Qualifications

Minimum Requirements
  • High school diploma or equivalent.
  • Successful completion of a Level II background check.
Preferred Qualifications
  • Experience in a customer service or call center environment.
  • Familiarity with business coursework or vocational training.
  • Bilingual skills (Spanish or Creole) are advantageous.
Core Competencies
  • Strong interpersonal skills and a commitment to customer service excellence.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Proficient typing skills and familiarity with Microsoft Office applications.
  • Ability to handle conflict professionally and effectively.
Physical Requirements
  • Ability to communicate effectively with diverse populations.
  • Capable of performing tasks that may require lifting or moving light objects.
  • Comfortable working at a computer for extended periods.
Equal Opportunity Employment

Lighthouse Works is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals of all backgrounds and abilities.