Client Support Associate

1 week ago

Orlando, Florida, United States M. Coast Full time
About the Role

M. Coast is seeking a highly motivated and customer-focused Client Support Trainee to join our team. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and support to our clients in the telecommunications industry.

Key Responsibilities
  • Client Experience: Provide a superior client experience by maintaining brand standards, delivering exceptional customer service, and upholding our core values.
  • Product Knowledge: Apply knowledge of products and services to successfully process tasks and requests to meet client expectations.
  • Team Collaboration: Work cross-functionally with the Client Account Management and Quality Assurance teams to evaluate and execute industry-leading client experiences.
  • Process Management: Participate in managing the flow of inquiries, requests, and upgrades through the pipeline, ensuring that all items are processed and completed within our client agreement timeline.
  • Performance Metrics: Understand, report, and communicate on Key Performance Indicators critical to the success of the respective account and relevant executives.
  • Client Communication: Design and implement client communication initiatives to improve effective follow-up, long-term satisfaction, and client retention.
  • Process Execution: Ensure that all standard operating procedures are successfully executed and maintained by all team members on the client account team.
Requirements
  • Education: Bachelor's degree from an accredited college or university.
  • Experience: 2-4 years of experience working in a client-facing role in the business sphere.
  • Skills: Exceptional student mentality with the ability to 'think on your feet' and make educated and responsible decisions quickly. Thrive in a fast-paced, entrepreneurial environment. Pragmatic mindset, but can also bring a sense of creativity to the role to drive innovation amongst the team.

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