Senior Business Development Executive

5 days ago

Silver Spring, Maryland, United States Comcast Full time
Job Title: Senior Business Account Executive 3, SMB

Comcast is a leader in the media and technology industry, driving innovation to create the world's best entertainment and online experiences. As a Fortune 50 company, we offer a wide range of career opportunities across various locations and disciplines. We are at the forefront of change, moving at an amazing pace, thanks to our remarkable people who bring cutting-edge products and services to life for millions of customers every day.

Job Summary:

Sell Comcast Internet, Data, Video, and Voice services to small and mid-size businesses, focusing on advanced communications solutions, including PRI, Hosted PBX, and multi-location opportunities. Create and deliver face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Promote the sale of bundled products to ensure the optimal solution for the customer. Sell with the goal of exceeding departmental financial and unit targets. Stay abreast of the competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.

Core Responsibilities:
  • Develop local business partnerships and organizational affiliations to enhance Comcast's positioning and brand.
  • Maintain quality sales records and prepare sales and activity reports as required.
  • Ensure Customer Satisfaction and support a positive impression of the Comcast Experience.
  • Acquire new customers for Comcast Commercial Internet, Video, and Voice services to small and mid-size businesses.
  • Generate new leads through targeted businesses using various prospecting activities, including cold calling, canvassing, customer referrals, and partner relationships.
  • Focus on advanced communications solutions, including PRI, Hosted PBX, and multi-location opportunities.
  • Identify improvement areas through a consultative process to enhance the prospect's ability to communicate effectively both internally and externally to their customers.
  • Effectively manage a territory with a high activity and comprehensive business plan.
  • Collaborate with technical, customer service, and related support staff to ensure end-to-end customer sales and satisfaction, driving new revenue growth.
  • Maintain a pipeline of qualified prospects to yield production levels of monthly quota performance and above.
  • Remain knowledgeable of Comcast products and services to facilitate sales efforts.
  • Achieve and exceed assigned sales and business quality objectives.
  • Adhere to all company standards and business professionalism.
  • Punctual, regular, and consistent attendance.
  • Other duties and responsibilities as assigned.
Key Expectations:
  • Understand our Operating Principles and make them the guidelines for how you do your job.
  • Own the customer experience, thinking and acting in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff, being enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
  • Win as a team, making big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company, by joining huddles, making call backs, and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion and diversity.
  • Do what's right for each other, our customers, investors, and our communities.

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