Clinical Operations Manager

2 weeks ago

St Louis, Missouri, United States Affinia Healthcare Full time
Job Overview

POSITION SUMMARY: Responsible for overseeing and coordinating the delivery of healthcare services to ensure high-quality patient care. This role includes administrative authority and accountability for the execution of assigned responsibilities.

QUALIFICATIONS:

Education: A Bachelor's degree in Nursing is preferred.

Experience: A minimum of three (3) years of experience as a Registered Nurse in a community clinic, public health setting, or hospital environment, along with three (3) years of prior management experience.

Skills and Abilities:

  • Proficient in computer applications, including word processing and email.
  • Strong verbal and written communication skills.
  • Exceptional organizational and administrative abilities.
  • Effective time management skills for self and team members.
  • Strong self-motivation and organizational skills.
  • Ability to serve as a role model for staff.
  • Commitment to maintaining confidentiality.
  • Capability to motivate and educate both clients and team members.
  • Ability to perform well under pressure.

Transportation Requirement: Must hold a valid driver's license and have access to a vehicle with the necessary insurance as mandated by state regulations.

Licenses/Certifications: Must be a licensed Registered Nurse in the relevant state and hold CPR certification.

Key Responsibilities:

  1. Reports directly to the Assistant Vice President of Health Center Operations.
  2. Manages daily clinical operations at the health center, providing direct oversight to clinical support personnel.
  3. Ensures adequate staffing levels to deliver quality healthcare services through effective scheduling and communication.
  4. Acts as a Nurse Coordinator during staffing shortages.
  5. Facilitates communication between providers and support staff to enhance quality outcomes.
  6. Completes training on payroll systems and manages staff attendance records.
  7. Ensures compliance with practice standards and accurate documentation in electronic health records.
  8. Monitors staff compliance with educational and professional development requirements.
  9. Promotes positive customer service experiences.
  10. Assists in the recruitment, onboarding, and training of new staff members.
  11. Contributes to the development and achievement of departmental goals in alignment with organizational policies.
  12. Fosters a collaborative team environment.
  13. Participates in performance evaluations as directed.
  14. Conducts audits of health center departments to ensure adherence to policies.
  15. Addresses patient and provider concerns effectively.
  16. Performs additional duties as assigned by the Assistant Vice President of Health Center Operations.

Additional Responsibilities:

  • Engages in the evaluation and planning of current and future services.
  • Assists in the orientation of new physicians, nursing instructors, students, and volunteers.
  • Supports compliance with all regulatory standards.
  • Contributes to the implementation and evaluation of care standards as required by regulatory bodies.

Supervision: Oversees Clinic Nurse Coordinators, RN Clinic Nurse Coordinators, Clinic Nurse Facilitators, LPNs, LPN Coordinators, Registered Medical Assistants, Certified Medical Assistants, Health Center Support Clerks, and Health Center Receptionists.

NOTE: Compliance with Covid-19 vaccination requirements is mandatory for all employees.

NOTE: Smoking is prohibited within the work environment.

NOTE: All applicants must provide contact information for three professional references.

Affinia Healthcare is committed to providing equal opportunity services on a non-discriminatory basis.

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