Genesys IVR System Developer
1 week ago
Job Description:
Role Overview:
We are seeking a talented Genesys IVR System Developer to design and develop complex IVR solutions using Genesys Composer and other related technologies.
Responsibilities:The successful candidate will be responsible for:
- Designing and developing IVR call flows using Genesys Composer v8.1.561.29
- Implementing Genesys Engage On-Premises 9.x and configuring it for optimal performance
- Developing expertise in SIP infrastructure, Genesys framework, Nuance Speech Recognition, and Genesys Voice Portal
- Implementing complex solutions involving Web Services, SOAP, VXML, and Voice Object
To be successful in this role, the candidate must have:
- 8+ years of experience in IVR development and deployment
- Experience with Genesys Composer v8.1.561.29 and Genesys Engage On-Premises 9.x
- Strong understanding of SIP infrastructure, Genesys framework, and Nuance Speech Recognition
- Proficient in Oracle, MSSQL, and RDBMS concepts
- Genesys certifications preferred
The estimated annual salary for this role is $120,000-$150,000 depending on the candidate's qualifications and experience. Additionally, the position offers competitive benefits, including health insurance, retirement plans, and paid time off.
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