Genesys IVR System Developer

1 week ago


Chicago, Illinois, United States Diverse Lynx Full time
About Us: Diverse Lynx LLC is an Equal Employment Opportunity employer committed to promoting diversity and inclusion across all levels of the company. We value creativity, innovation, and collaboration and strive to create an environment that fosters growth and development.

Job Description:
Role Overview:

We are seeking a talented Genesys IVR System Developer to design and develop complex IVR solutions using Genesys Composer and other related technologies.

Responsibilities:

The successful candidate will be responsible for:

  • Designing and developing IVR call flows using Genesys Composer v8.1.561.29
  • Implementing Genesys Engage On-Premises 9.x and configuring it for optimal performance
  • Developing expertise in SIP infrastructure, Genesys framework, Nuance Speech Recognition, and Genesys Voice Portal
  • Implementing complex solutions involving Web Services, SOAP, VXML, and Voice Object
Requirements:

To be successful in this role, the candidate must have:

  • 8+ years of experience in IVR development and deployment
  • Experience with Genesys Composer v8.1.561.29 and Genesys Engage On-Premises 9.x
  • Strong understanding of SIP infrastructure, Genesys framework, and Nuance Speech Recognition
  • Proficient in Oracle, MSSQL, and RDBMS concepts
  • Genesys certifications preferred
Compensation and Benefits:

The estimated annual salary for this role is $120,000-$150,000 depending on the candidate's qualifications and experience. Additionally, the position offers competitive benefits, including health insurance, retirement plans, and paid time off.



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