Voice Portal Developer
3 weeks ago
Job Summary:We are seeking an experienced IVR Developer to join our team at Syntricate Technologies. The successful candidate will have a strong background in Genesys Composer and a proven track record of designing and implementing complex IVR solutions.
Key Responsibilities:
- Design, implement, and deploy IVR solutions using Genesys Composer
- Develop and maintain call flows, scripts, and other related components
- Work closely with cross-functional teams to ensure seamless integration and deployment
- Analyze and troubleshoot issues, identifying root causes and implementing solutions
- Stay up-to-date with the latest Genesys technologies and best practices
Requirements:
- 6+ years of experience in Genesys Composer v8.1.561.29 installation and call flow development/deployment
- Proven expertise in Genesys Engage On-Premises 9.x implementation and configuration
- Knowledge of SIP infrastructure, Genesys framework, Nuance Speech Recognition, and Genesys Voice Portal
- Experience with implementing complex solutions involving Web Services, SOAP, VXML, and Voice Object
- Genesys certifications preferred
- Excellent analytical skills
- Ability to understand problems, identify root causes, and derive potential solutions
- Proficient in Oracle/MSSQL/RDBMS concepts
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