Technical Solutions Architect
6 days ago
**Job Title:** Technical Solutions Architect
A Specialty Salesforce Consulting company is seeking a skilled Technical Solutions Architect to spearhead the design and implementation of advanced customer service solutions.
**Estimated Salary Range:** $120,000 - $180,000 per annum
Job Description:
We are looking for an experienced and dynamic Technical Solutions Architect to lead the development of scalable, secure, and innovative solutions that enhance customer experience and operational efficiency. The ideal candidate will have a strong background in Salesforce Service Cloud and Genesys Contact Center technologies, with a focus on creating seamless, integrated solutions for omnichannel customer support.
Key Responsibilities:
- Architect and deploy Salesforce Service Cloud solutions, leveraging tools such as Apex, Lightning Web Components (LWC), Flows, and other advanced Salesforce functionalities.
- Customize and optimize the Salesforce Service Console for omnichannel interactions.
- Enhance case management, knowledge bases, and automation workflows to streamline operations.
Integration with Genesys Contact Center:
- Design and implement seamless integrations between Salesforce Service Cloud and Genesys Contact Center platforms, including Genesys Cloud CX and Genesys Engage.
- Configure and manage CTI (Computer Telephony Integration) connectors within Salesforce.
- Optimize real-time data exchanges through APIs, middleware, and webhooks for enhanced performance.
Solution Design and Implementation:
- Lead all phases of the project lifecycle, including requirements analysis, technical design, solution implementation, and testing.
- Architect robust technical frameworks for integrating Salesforce and Genesys to support omnichannel customer engagement.
- Develop scalable solutions for call routing, IVR systems, and chatbot integration with Salesforce.
- Drive best practices in system performance, security, and scalability.
Testing, Optimization, and Support:
- Conduct rigorous testing, troubleshooting, and performance tuning of integrated systems.
- Serve as the go-to technical expert for resolving escalated issues related to Salesforce and Genesys.
Required Skills and Qualifications:
Salesforce Expertise:
- Proficient in Salesforce Service Cloud, including Apex, Lightning Web Components (LWC), Process Builder, and Flows.
- Strong understanding of Salesforce platform architecture, security, and governance.
- Extensive experience customizing and deploying the Salesforce Service Console and omnichannel support features.
Genesys Contact Center Proficiency:
- In-depth knowledge of Genesys platforms (e.g., Genesys Cloud CX, Genesys Engage) and CTI solutions.
- Expertise in IVR design, call routing strategies, and omnichannel configurations.
Integration and Development Expertise:
- Skilled in integrating Salesforce with external systems using RESTful APIs, middleware (e.g., Mulesoft, Dell Boomi), and webhooks.
- Familiarity with cloud platforms like AWS, Azure, or Google Cloud Platform (GCP) is a plus.
Certifications (Preferred):
- Salesforce Service Cloud Consultant or Platform Developer I/II certifications.
- Genesys certifications are an added advantage.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related field.
- 5+ years of software consulting or development experience.
- Proven track record of successfully implementing and integrating Salesforce Service Cloud with enterprise systems.
-
Technical Solutions Architect
4 weeks ago
Chicago, Illinois, United States Parallel Partners Full timeJob Title: Technical Solutions ArchitectWe are seeking a highly skilled Technical Solutions Architect to join our team at Parallel Partners in Chicago, IL.About the RoleThis is a full-time position that requires strong technical expertise, business acumen, and excellent communication skills. As a Technical Solutions Architect, you will design and implement...
-
Technical Solutions Architect
4 weeks ago
Chicago, Illinois, United States Synectics Full timeOverviewSynectics, a leading technology firm, is seeking an experienced Technical Solutions Architect to join our team. This role will involve designing and developing scalable software solutions across the full secure software development life cycle - from conception to deployment.Estimated Salary: $110,000/yearJob DescriptionWe are looking for a highly...
-
MuleSoft Solutions Architect
6 days ago
Chicago, Illinois, United States C4 Technical Services Full timeWe are seeking an experienced MuleSoft Solutions Architect to join our team at C4 Technical Services. The ideal candidate will have a strong background in designing and delivering comprehensive MuleSoft API-led data integration projects.The Job Responsibilities:Design and deliver integrated solutions using MuleSoftCollaborate with ERP and CRM design teams to...
-
Technical Solutions Architect
4 weeks ago
Chicago, Illinois, United States Endeavor Full timeAbout the RoleWe are seeking a skilled Senior Sales Engineer to join our team at Endeavor. In this role, you will play a key part in driving business development and sales growth by providing technical expertise, competitive positioning, and product evaluation support.The ideal candidate will have expertise in selling, configuring, and delivering software...
-
Technical Solutions Architect
6 days ago
Chicago, Illinois, United States ApTask Full timeApTask is seeking a Technical Solutions Architect to spearhead legacy .NET application remediation and migration to modern cloud-based environments using VMware solutions. This role requires deep technical proficiency in .NET and Visual Basic, as well as excellent planning, execution, and management skills.The ideal candidate will have experience with...
-
Senior Cloud Solutions Architect
4 weeks ago
Chicago, Illinois, United States C4 Technical Services Full timeAbout the RoleWe are seeking a highly skilled Senior Cloud Solutions Architect to join our team at C4 Technical Services. In this role, you will be responsible for designing, developing, and maintaining custom-developed software solutions that drive long-term scalability and sustainability of our business.Key ResponsibilitiesCollaborate with Product Owners...
-
Technical Architect for Cloud Solutions
4 weeks ago
Chicago, Illinois, United States Capital One Full timeCapital One OverviewAt Capital One, we're on a mission to change banking for good. We're a company that's passionate about innovation, collaboration, and putting our customers at the forefront of everything we do. Our technology teams are dedicated to building solutions that drive business results, improve customer experiences, and make a meaningful impact...
-
Technical Solutions Architect
2 days ago
Chicago, Illinois, United States ServiceNow Full timeJob OverviewWe are seeking an experienced Technical Solutions Architect to join our Customer Outcomes team at ServiceNow.This is a unique opportunity to work with our customers and help them achieve their business outcomes by providing prescriptive guidance on how to best utilize the ServiceNow platform.ResponsibilitiesBe the technical expert in how to best...
-
Chicago, Illinois, United States Northwestern Memorial Healthcare Full timeJob OverviewWe are seeking a skilled Senior Technical Solutions Architect to join our Healthcare IT team at Northwestern Medicine. As a key member of our team, you will be responsible for designing and implementing innovative technical solutions that drive business value and improve patient care.
-
Chicago, Illinois, United States Slalom Full timeAbout the RoleWe are seeking an experienced Salesforce Experience Cloud Technical Architect to lead the design, development, and implementation of enterprise-scale Salesforce Experience Cloud solutions. As a Technical Architect, you will be responsible for leading cross-functional teams to deliver exceptional digital experiences that drive business value.Key...
-
Technical Lease Management Solutions Architect
4 weeks ago
Chicago, Illinois, United States Cognizant Full timeCompany Overview:Cognizant, a leading IT solutions and services company, is seeking an experienced Technical Lease Management Solutions Architect to join our team.
-
Chicago, Illinois, United States pro it Full timeJob OverviewWe seek two Senior Solution Architects to join our Product Management Transformation project, aiming to revolutionize how we deliver ongoing technical support, services, and capabilities to our customers.Job DescriptionAs a Senior Solution Architect specializing in Dynamics 365 CRM-based applications, you will leverage your expertise in Agile and...
-
Lead Technical Solutions Architect
4 weeks ago
Chicago, Illinois, United States Akka Full timeAbout the OpportunityAkka, a leader in distributed systems and real-time streaming solutions, seeks an accomplished Field CTO to spearhead sales strategy and drive customer engagement. As a trusted advisor and technical visionary, you will leverage your expertise in Akka, Kalix, Java, and cloud-based distributed systems to support clients in making informed...
-
Technical Expert Solutions Architect
4 weeks ago
Chicago, Illinois, United States iManage Full timeAbout the RoleWe are seeking an experienced Technical Expert Solutions Architect to join our team at iManage. As a key member of our organization, you will play a critical role in shaping our technical direction and driving innovation.Job OverviewiManage is a leading provider of knowledge work platforms that empower professionals across 65+ countries to...
-
Chicago, Illinois, United States ZipRecruiter Full timeJob SummaryWe are seeking a highly skilled Technical Architect to join our team at Northwestern Medicine. As a key member of our IT organization, you will play a crucial role in shaping the future of our technical architecture and driving business growth.The ideal candidate will have a strong background in enterprise architecture design, with expertise in...
-
Senior Technical Architect
7 days ago
Chicago, Illinois, United States Motorola Solutions Full timeCompany Overview">Motorola Solutions is a leading provider of mission-critical communications solutions for public safety and enterprise organizations. Our software suite is designed to provide a unified experience and intelligent capabilities for public safety agencies.">Job Description">We are seeking an experienced Solution Architect to join our team. The...
-
Chicago, Illinois, United States Capital One Full timeCompany Overview">Capital One is a leading financial institution that prioritizes innovation and customer satisfaction. We strive to create a dynamic work environment where talented professionals can excel in their careers.">Salary">The estimated annual salary for this role is $213,400 - $243,500, depending on the location, with opportunities for...
-
Technical SAP BTP Solutions Architect
4 weeks ago
Chicago, Illinois, United States Mondelez International Full timeAbout the RoleAs a Technical SAP BTP Solutions Architect at Mondelez International, you will play a key role in leading the planning and execution of software and applications related to SAP Business Technology Platform (BTP) and cloud-native solutions.Working closely with stakeholders and external suppliers within our SAP Community of Practices (COP) team,...
-
Technical Solutions Expert
3 days ago
Chicago, Illinois, United States Magenium Solutions LLC Full timeEndpoint Management Engineer OpportunityMagenium Solutions LLC is seeking an experienced Endpoint Management/Intune Engineer/Architect to join their team in the Chicagoland Area.Key Responsibilities:Manage and maintain endpoint devices using industry-leading tools and technologies.Design and implement efficient endpoint management solutions to meet business...
-
Senior Solutions Architect
6 days ago
Chicago, Illinois, United States The Dignify Solutions LLC Full time**Job Description:**We are seeking a highly experienced Solutions Architect to lead our cloud initiatives. As a key member of our team, you will be responsible for designing and implementing scalable cloud solutions using .NET and AWS.The ideal candidate will have at least 10 years of experience in technical management, with hands-on expertise in .NET and...