Omnichannel Customer Engagement Specialist

4 days ago


Chicago, Illinois, United States Specialty Company Full time

Job Title: Omnichannel Customer Engagement Specialist

Job Summary:

We are seeking an experienced Omnichannel Customer Engagement Specialist to help us transform customer service operations through cutting-edge technology solutions. As a key member of our team, you will collaborate with cross-functional stakeholders to deliver scalable, secure, and innovative solutions that enhance customer experience and operational efficiency.

About the Role:

  • Salesforce Service Cloud Ownership: Architect and deploy Salesforce Service Cloud solutions, leveraging tools such as Apex, Lightning Web Components (LWC), Flows, and other advanced Salesforce functionalities.
  • Integration with Genesys Contact Center: Design and implement seamless integrations between Salesforce Service Cloud and Genesys Contact Center platforms, including Genesys Cloud CX and Genesys Engage.
  • Customer Experience Enhancement: Develop scalable solutions for call routing, IVR systems, and chatbot integration with Salesforce.

Key Requirements:

  • Bachelor's degree in Computer Science, Engineering, or a related field.
  • 5+ years of software consulting or development experience.
  • Proven track record of successfully implementing and integrating omnichannel customer engagement solutions.

Estimated Salary Range: $110,000 - $160,000 per year



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