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IVR Systems Engineer
4 weeks ago
Company Overview: Syntricate Technologies is a leading provider of innovative technology solutions.
Salary:$120,000 - $180,000 per annum, depending on experience and location
Job Description:We are seeking an experienced IVR Developer to join our team. As an IVR Developer, you will be responsible for designing, implementing, and deploying complex IVR solutions using Genesys Composer.
Required Skills and Qualifications:
- 6+ years of experience in Genesys Composer v8.1.561.29 installation and call flow development/deployment
- Proven expertise in Genesys Engage On-Premises 9.x implementation and configuration
- Knowledge of SIP infrastructure, Genesys framework, Nuance Speech Recognition, and Genesys Voice Portal
- Experience with implementing complex solutions involving Web Services, SOAP, VXML, and Voice Object
- Genesys certifications preferred
- Excellent analytical skills
- Ability to understand problems, identify root causes, and derive potential solutions
- Proficient in Oracle/MSSQL/RDBMS concepts
Benefits:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment