Genesys Application Solutions Specialist

3 weeks ago


Chicago, Illinois, United States Rush University Full time

Job Summary

Rush University Medical Center seeks a highly skilled Sr Genesys Application Analyst to develop, build, and modify the Genesys application. This role involves writing documentation specifications, fact-finding, and analyzing results to propose solutions or recommendations.

About the Role

The successful candidate will lead and monitor midsize to large-scale projects within multiple functional departments, performing complex analysis, design, development, testing, and support services for the Genesys application.

Responsibilities

  • Leads and monitors midsize to large-scale projects within multiple functional departments.
  • Performs complex designs, implements, maintains, and provides ongoing optimization and support for contact center applications.
  • Works within cross-functional teams and with end-users to achieve application integration to meet clinical needs.

Requirements

  • Bachelor's degree.
  • 5 years of Genesys application experience.
  • Demonstrated ability to effectively utilize system tools to meet functionality needs of users including proficiency with information systems technology such as Microsoft Office Products.

Estimated Salary: $85,000 - $110,000 per year

Benefits

  • Excellent oral and written communication skills with technical and clinical audiences.
  • Ability to troubleshoot, research, and solve technically challenging problems involving integrated systems.

About Rush University

Rush University is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.



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