Customer Care and Sales Representative
2 weeks ago
At Massage Envy Franchising, LLC, we are dedicated to fostering a supportive environment where you can thrive while assisting clients on their wellness journeys.
Our team is focused on providing exceptional service and expanding our member community to help more individuals achieve their health and wellness goals.
Compensation and Benefits:
Competitive hourly wage starting at $13, with opportunities for bonuses and commissions.
Comprehensive healthcare coverage, including medical, dental, and vision plans for full-time employees.
401(k) plan with employer matching up to 3% after one year of service.
Incentives for employee referrals.
Access to an Employee Assistance Program.
Requirement of one evening and one weekend shift.
Extensive training on products and services.
Monthly complimentary massage service.
30% discount on all retail products.
Ideal Candidates:
Possess a high school diploma (or equivalent) and have prior experience in retail or sales (preferred).
Exhibit strong critical thinking abilities, excellent customer service skills, and proficiency in multitasking.
Demonstrate outstanding interpersonal skills and the ability to build positive relationships with clients.
Have a passion for holistic wellness and a basic understanding of massage and skincare services.
Daily Responsibilities:
Deliver exceptional customer service, ensuring that every client feels valued and understood.
Educate clients on the benefits of Total Body Care, promote new and enhanced services, sell the Massage Envy Wellness Program, schedule future appointments, and encourage retail purchases based on service provider recommendations.
Facilitate clinic operations by welcoming clients, managing appointment schedules, answering inquiries via phone and email, and addressing any questions.
Assist in growing and maintaining a loyal client base through both in-person interactions and outreach efforts.
Support our Service Providers in delivering outstanding care.
Company Culture:
Leadership that is committed to your professional growth and success.
Recognition programs, including awards for outstanding sales performance.
Annual events to celebrate employee contributions.
A nurturing community that values individuality and knowledge sharing.
If you are passionate about wellness and customer service, we look forward to welcoming you into our community.
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