Veteran Support Coordinator
2 weeks ago
The Veteran Support Coordinator (VSC) within the Community Integration Services (CIS) for the SSVF Program plays a vital role in a collaborative team dedicated to assisting clients in the community. The VSC will deliver transitional support and case management services to individuals enrolled in the SSVF Program, encompassing a variety of essential activities.
Key Responsibilities- Engage in street outreach and collaborate with other homeless service providers in targeted areas.
- Focus outreach efforts primarily in designated Service Planning Areas, while also extending support to outreach events beyond these regions.
- Participate in collaborative case conferences, program meetings, and other relevant gatherings.
- Utilize screening tools to evaluate housing obstacles and identify necessary services.
- Perform pre-screening assessments to determine eligibility for the SSVF Program.
- Conduct intake interviews and needs assessments for program participants, crafting individualized service plans.
- Research and establish connections with landlords to create a network of housing options for participants.
- Assist participants in identifying suitable neighborhoods and conducting housing searches, including negotiations with landlords.
- Maintain strong relationships with landlords and property management entities.
- Support the application process for both subsidized and unsubsidized housing.
- Inspect potential housing units to ensure they meet program standards.
- Provide education on tenant rights, responsibilities, and effective communication with landlords.
- Keep an open line of communication with landlords to address any concerns and ensure satisfaction with the program.
- Deliver comprehensive case management services, including budget planning, resource provision, and goal tracking.
- Collaborate with housing relocation specialists to assist participants in their transition to permanent housing.
- Work alongside vocational specialists to connect participants with employment and training opportunities.
- Facilitate internal referrals to maximize housing sustainability.
- Provide home-based case management services post-transition to permanent housing.
- Conduct home visits for program recertification and evaluate ongoing service needs.
- Document and maintain accurate records of services provided in the Homeless Management Information System (HMIS).
- Engage in bi-weekly case management meetings and attend required training sessions.
- Prepare and submit necessary case and program reports.
- Assist clients with transportation to appointments and activities as needed.
- Provide crisis intervention when necessary.
- Participate in regular staff meetings and trainings as directed by management.
- Share on-call duties with the multi-disciplinary team.
- Ensure proper maintenance of program vehicles, including routine checks and reporting issues.
- Address complaints from landlords and participants regarding housing conditions and mediate as needed.
- Coordinate vehicle maintenance with local service providers.
- Adopt a proactive approach to assist clients in maintaining housing and achieving independent living.
- Possess a registered and insured vehicle.
- Perform additional duties as assigned.
Most direct service activities occur in community settings, such as clients' residences, rather than at a fixed office location. The VSC must be physically capable of performing various tasks, including walking, standing, bending, and lifting up to 25 lbs.
Qualifications- Bachelor's degree in social work or a related field, or three years of experience in homeless services.
- Strong communication skills.
- Ability to obtain First Aid/CPR certification within the first 90 days of employment.
- Valid California Class C Driver License or alternative transportation method for job-related tasks.
- Commitment to the mission of The Salvation Army.
- Ability to represent the organization positively within the community.
- Dedication to working with disabled veterans.
- Veteran status is a plus.
- Strong teamwork skills and a commitment to excellence in service delivery.
- Ability to build a network of community providers to support the transition from homelessness to permanent housing.
We look forward to your interest in joining our team.
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