Cloud Technical Support Specialist

2 weeks ago


Irvine, California, United States Trusted Tech Team Full time

About the Role:

Trusted Tech Team is seeking a skilled Cloud Support Engineer to join our rapidly growing team. The ideal candidate will be responsible for providing technical support and assistance to customers on cloud-related matters, ensuring timely resolutions and excellent customer service.

Key Responsibilities:

  • Technical Support: Engage with customers on technical break-fix issues related to their cloud service subscriptions.
  • Troubleshooting: Troubleshoot Microsoft 365 products and cloud services and provide guidance according to Microsoft best practices.
  • Case Management: Track and monitor support cases to ensure timely resolution and follow-up.
  • Critical Issue Escalation: Escalate critical client issues to the appropriate management and engineering expertise level.
  • Microsoft Premier Support: Escalate and manage issues with Microsoft Premier Support for Partners, ensuring a smooth experience for the customer.
  • Customer Growth Opportunities: Identify opportunities for growth within customers and relay to the Account Manager.

Requirements:

  • Education: High school diploma or GED required (bachelor's degree preferred).
  • Experience: 2-3 years of demonstrable experience working with the Microsoft 365 Suite (Entra ID/Azure Active Directory, Exchange Online, InTune, Defender, etc.).
  • Certifications: Microsoft Certification(s) Required: MS-102 (Microsoft 365 Administrator) OR AZ-104 (Microsoft Azure Administrator) - must possess one or both certs to be eligible for consideration.
  • Preferred Skills: Knowledge of Azure services and non-cloud products such as Azure AD Connect and Windows Server is preferred but not required.

Work Environment:

  • On-site/in-office: Monday - Thursday (with the option to WFH on Fridays)
  • Office operating hours: 6:00 am to 4:00 pm
  • CSE shift schedules: 6:00 am to 3:00 pm OR 7:00 am to 4:00 pm

Benefits:

  • 100% HMO Healthcare Coverage
  • Vision and Dental Insurance
  • 401(k) plan with a 4% match by TTT
  • Employee Assistance Program (EAP)
  • PTO+ sick pay + paid holidays
  • Paid Parental Leave
  • Estimated salary range: $90K - $100K (*DOE + certifications)


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