Bicycle Technical Support Specialist

1 month ago


Irvine, California, United States Shimano North America Holding Full time
Job Summary:

The Bicycle Technical Support Representative is responsible for providing expert technical and sales support to Shimano's accounts and sales agencies, as well as end consumers. This role requires a thorough understanding of bicycle technology and maintenance, including frame, suspension, and wheel design, as well as drivetrain theory.

Key Responsibilities:
  • Provide technical and sales support to Shimano's accounts and sales agencies.
  • Provide technical support for end consumers.
  • Understand and be prepared to teach others about the technology and maintenance of Team Shimano products.
  • Utilize customer service best practices when providing oral and written support.
  • Efficiently troubleshoot mechanical, electrical, and hydraulic issues using common techniques and offer customers appropriate options to resolve the issue.
Requirements:
  • Advanced bicycle technician skills, including a thorough understanding of frame, suspension, and wheel design, as well as drivetrain theory.
  • A minimum of three years of cycling retail experience or equivalent.
  • Solid written and verbal skills.
  • Basic knowledge of Microsoft Office.
  • Strong multi-tasking skills.
  • Fluent in conversational Spanish is a plus.
  • Call center experience is a plus.
Working Conditions:

The Bicycle Technical Support Representative will work in a standard office environment, with approximately 95% of the time spent indoors and 5% spent outdoors, exposed to weather conditions. The role requires occasional exposure to moving mechanical parts and electric shock, and the noise level is usually moderate.

Physical Demands:

The role requires frequent standing, walking, and reaching, as well as occasional lifting, bending, and twisting. The employee must be able to sit for extended periods and use hands to finger, handle, or feel objects, tools, or controls.


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