Front Desk Representative

5 days ago


Wilmington, North Carolina, United States Residence Inn Arundel Mills Full time
Job Summary:

As a Front Desk Agent at Residence Inn Arundel Mills, you will be responsible for providing exceptional guest service, ensuring a seamless stay experience for our valued guests. This role requires a high level of attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities:
  • Guest Service: Greet and register guests, provide information about hotel services and amenities, and ensure a warm and welcoming experience for all guests.
  • Front Desk Operations: Manage the front desk, handle guest inquiries, and resolve any issues or concerns in a professional and courteous manner.
  • Reservations and Check-In/Check-Out: Process reservations, check-in and check-out guests, and ensure accurate and efficient handling of guest rooms and amenities.
  • Communication: Maintain effective communication with guests, colleagues, and management to ensure seamless operations and exceptional guest service.
  • Problem-Solving: Anticipate, prevent, and resolve guest complaints and issues in a professional and courteous manner.
  • Teamwork: Collaborate with colleagues to ensure a smooth and efficient operation of the front desk and hotel services.
Requirements:
  • Education: High school diploma or equivalent required; college coursework in a related field is helpful.
  • Experience: Previous experience in a hotel or related field is preferred.
  • Skills: Excellent communication and problem-solving skills, ability to work effectively in a fast-paced environment, and a positive and upbeat personality.
Benefits:
  • Competitive Salary: A competitive salary and benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.


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