Client Services Representative II
4 days ago
Job Summary:
Bank of America is seeking a Client Services Representative II to join our team in a retail banking environment. As a Client Services Representative II, you will be responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
Key Responsibilities:
- Identify client needs and recommend solutions when fraud has been identified
- Record data captured during client interactions accurately
- Identify and escalate through appropriate channels for items requiring risk review, exception handling, or further analysis
- Read frequent updates and learning materials, often while on the call, and implement into conversations with speed and accuracy
- Comply with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
Requirements:
- Display passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients' financial lives
- Fully understand how life events can impact a client's financial situation and be prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions
- Commitment to excellent attendance with proven reliability and adhere to the agreed-upon work schedule
- Dependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays
- Communicate effectively and confidently with all clients to make their financial lives better
- Ability to engage with clients, begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
- Comfortable receiving ongoing performance feedback and coaching
- Ability to learn and adapt to new information and technology platforms
- Minimum of an intermediate level of proficiency with computers and current technology
- Has 1+ years of customer/client service experience, including experience handling difficult client situations
Preferred Qualifications:
- 1+ years of experience in the banking/financial industry
- 1+ years of experience working in a client service capacity
Skills:
- Attention to Detail
- Customer Service Management
- Customer and Client Focus
- Issue Management
- Active Listening
- Adaptability
- Client Solutions Advisory
- Data Collection and Entry
- Problem Solving
- Account Management
- Analytical Thinking
- Client Experience Branding
- Fraud Management
-
Client Services Representative II
3 days ago
Phoenix, Arizona, United States The Bank of America Corporation Full timeAt The Bank of America Corporation, we are guided by a common purpose to help make financial lives better through the power of every connection. Our company is built on the principles of Responsible Growth, which enables us to deliver exceptional results for our clients, teammates, communities, and shareholders. As a Client Service Representative, you will...
-
Client Services Representative II
5 days ago
Phoenix, Arizona, United States The Bank of America Corporation Full timeAt The Bank of America Corporation, we are driven by a shared purpose to enhance financial well-being through the power of every connection. Our approach to Responsible Growth enables us to deliver exceptional results for our clients, colleagues, communities, and shareholders. Key areas of focus include:Client Service: Providing personalized support to meet...
-
Sales Service Representative II
7 days ago
Phoenix, Arizona, United States Aramark Uniform Services Full timeJob SummaryAramark Uniform Services is seeking a highly motivated and customer-focused Sales Service Representative II to join our team. As a Sales Service Representative II, you will be responsible for building strong relationships with customers, identifying sales opportunities, and providing exceptional customer service.Key ResponsibilitiesDevelop and...
-
Sales Service Representative II
7 days ago
Phoenix, Arizona, United States Aramark Uniform Services Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Service Representative II to join our team at Aramark Uniform Services. As a Sales Service Representative II, you will be responsible for building strong relationships with customers, identifying new business opportunities, and providing exceptional customer service.Key...
-
Sales Service Representative II
3 hours ago
Phoenix, Arizona, United States Aramark Uniform Services Full timeJob SummaryWe are seeking a highly motivated and customer-focused Sales Service Representative II to join our team at Aramark Uniform Services. As a Sales Service Representative II, you will be responsible for building strong relationships with customers, identifying new business opportunities, and providing exceptional customer service.Key...
-
Client Relations Representative II
1 week ago
Phoenix, Arizona, United States Continental Lab Products Full timeCustomer Service Representative IIJob Category: Customer Experience Requisition Number: CUSTO005272Job OverviewJoin Continental Lab Products, a prominent player in the healthcare sector focusing on dental solutions. We provide a comprehensive range of specialized products, services, and technologies tailored to meet diverse dental restoration requirements....
-
Client Service Representative
3 hours ago
Phoenix, Arizona, United States Ask Staffing Full timeJob Title: Client Service RepresentativeJob Summary:We are seeking a highly skilled Client Service Representative to join our team at Ask Staffing. As a Client Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and exceeded.Responsibilities:Customer Service: Respond to...
-
Client Services Representative
5 months ago
Phoenix, Arizona, United States Paylocity Full timeAs a Client Services Representative you represent the main point of contact for the clients. You communicate with clients daily to provide training support issue resolution and troubleshooting related to payroll human capital management time and attendance and employee engagement tools. From training to your first call and beyond you will be given the tools...
-
Client Services Representative II
2 months ago
Phoenix, Arizona, United States Bank of America Full timeJob Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to work for our...
-
Client Service Representative
2 weeks ago
Phoenix, Arizona, United States Jewish Family & Children's Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Jewish Family & Children's Service. As a Client Service Representative, you will be the first point of contact for clients and will be responsible for providing exceptional customer service, coordinating services, and maintaining accurate...
-
Client Service Representative
1 week ago
Phoenix, Arizona, United States Jewish Family & Children's Service Full timeJob SummaryWe are seeking a highly organized and detail-oriented Client Service Representative to join our team at Jewish Family & Children's Service. As a Client Service Representative, you will be the first point of contact for clients and will be responsible for providing exceptional customer service, coordinating services, and maintaining accurate...
-
Customer Service Representative II
3 days ago
Phoenix, Arizona, United States Continental Lab Products Full timeJob Title: Customer Service Representative IIJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative II to join our team at Continental Lab Products. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any...
-
Client Services Representative II
5 days ago
Phoenix, Arizona, United States The Bank of America Corporation Full timeAt The Bank of America Corporation, we are driven by a shared purpose to enhance financial well-being through the power of every connection. Our approach to Responsible Growth enables us to deliver exceptional results for our clients, colleagues, communities, and shareholders. Key areas of focus include:Client Service: Providing personalized support to meet...
-
Financial Services Representative
7 days ago
Phoenix, Arizona, United States The Bank of America Corporation Full timeAbout UsThe Bank of America Corporation is a leading financial institution dedicated to helping individuals and businesses achieve their financial goals. Our mission is to provide innovative financial solutions, exceptional customer service, and a commitment to responsible growth.Job SummaryWe are seeking a highly motivated and customer-focused Client...
-
Client Service Representative
4 days ago
Phoenix, Arizona, United States BankTalent HQ Full timeAt BankTalent HQ, we're a community of professionals with relationships at our core. We strive to promote an engaging environment with accessible leadership and ongoing employee development. Our workplace culture is based on inclusivity and collaboration, so we can give our customers as well as our employees the best possible environment to thrive.We're...
-
Customer Service Representative II
1 week ago
Phoenix, Arizona, United States Arizona Official Website of State of Arizona Full timePosition Overview: The Corporation Division is responsible for the authorization of corporate names and the provision of corporate or limited liability company status to entities established under Arizona state law. This division also grants permission for foreign corporations and limited liability companies to conduct business within the state, oversees the...
-
Client Services Representative
2 weeks ago
Phoenix, Arizona, United States Phoenix Police Department Full timePOSITION OVERVIEW The Phoenix Police Department is dedicated to enhancing the safety and well-being of our community through a variety of essential services. We are currently seeking a Customer Service Clerk to join our team. This role is pivotal in assisting the public and various stakeholders by managing inquiries via phone and in-person, providing...
-
Client Service Representative
4 days ago
Phoenix, Arizona, United States First Citizens Bank Full timeJob SummaryWe are seeking a highly skilled Client Service Specialist to join our team at First Citizens Bank. As a Client Service Specialist, you will be responsible for providing exceptional customer service to our commercial clients, ensuring their needs are met and exceeded.Key ResponsibilitiesClient Support: Provide timely and accurate support to...
-
Client Service Representative
5 days ago
Phoenix, Arizona, United States Jackson Hewitt - 1358 Full timeJob SummaryThe Client Support Associate plays a vital role in ensuring a seamless and efficient tax preparation experience for clients at Jackson Hewitt - 1358. This position requires a professional and friendly demeanor, excellent communication skills, and the ability to work in a fast-paced environment.Key ResponsibilitiesGreeting and Client Engagement:...
-
Customer Service Representative II
2 days ago
Phoenix, Arizona, United States Ace Parking Full timeAbout Us: At Ace Parking, we recognize that our people are the key to our success. As a leading parking management expert, we strive to create a positive and inclusive work environment that fosters growth and development. Our team is dedicated to providing exceptional customer service and ensuring that our customers have a seamless parking experience.Our...