Customer Service Representative

1 day ago


Newark, Delaware, United States PSG Global Solutions Careers Full time
### Job Summary

We are seeking a skilled Customer Service Representative to join our team at PSG Global Solutions Careers. As a key member of our healthcare services team, you will be responsible for providing exceptional customer service to our clients and ensuring timely completion and documentation of day-to-day work activities.

### Key Responsibilities

* Ensure timely completion and documentation of day-to-day work activities
* Accurately enter facility enrollments for approval, denial or rejection
* Verify and process electronic or manual replenishment requests
* Troubleshoot internal processes, caller and customer issues
* Communicate with facilities to review exception reports and resolve program issues
* Act as liaison between program and distribution center
* Maintain spreadsheets for monthly reports
* Meet department customer service and call standards
* Troubleshoot order issues
* Print, mail or fax program correspondence
* Validate facility licensing
* Process facility inbound correspondence

### Additional Responsibilities

* Perform clerical duties: filing, faxing, shredding, etc.
* Participate in department meetings
* Perform ad-hoc projects for management
* Create and draft program letters as needed
* Train and review on program/product modules

### Requirements

* Minimum of 1 year call center experience
* Medicare knowledge is a plus
* Customer focused
* Fast and accurate data entry
* Clear, pleasant speaking voice
* Excellent communication skills (oral and written)
* Excellent organizational and time management skills
* Ability to handle multiple tasks and troubleshoot issues
* Ability to work with little or no supervision
* Ability to adapt quickly to changing environment
* Ability to interact with a diverse group
* Ability to calculate figures such as discounts and percentages
* Ability to interact with a diverse team
* Ability to demonstrate improvement based on performance feedback
* Team player/consensus builder
* Certification as Pharmacy Technician is plus
* Working knowledge of Microsoft Office (Word, Excel, Outlook)

### What We Offer

* Opportunity to work with a leading provider of outsourcing, staffing, consulting and workforce solutions
* Collaborative and dynamic work environment
* Opportunities for professional growth and development

### How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Newark, Delaware, United States PeopleShare Full time

    Customer Service Representative Job DescriptionPeopleShare is seeking a highly skilled and customer-focused Customer Service Representative to join our team in Newark, DE. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met, and resolving any issues that may arise.Key...


  • Newark, Delaware, United States Taghleef Industries Full time

    Job Title: Customer Service RepresentativeThe Customer Service Representative is a key member of our team, responsible for delivering exceptional customer experiences and ensuring customer satisfaction.Key Responsibilities:Provide timely and effective responses to customer inquiries and concernsResolve customer issues and complaints in a professional and...


  • Newark, Delaware, United States Taghleef Industries Full time

    Job Title: Customer Service RepresentativeAt Taghleef Industries, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for ensuring a high level of customer satisfaction and service quality.Key Responsibilities:Takes initiative to...


  • Newark, Delaware, United States PeopleShare Inc Full time

    PeopleShare is seeking a skilled Customer Service Representative to join their team in Newark, DE. This role involves providing exceptional customer service and support to clients in a fast-paced environment.The ideal candidate will have 2 years of recent experience as a Customer Service Representative in a call center or office setting. They will be...


  • Newark, Delaware, United States PeopleShare Full time

    Job Title: Call Center RepresentativeWe are seeking a highly skilled and customer-focused Call Center Representative to join our team at PeopleShare. As a Call Center Representative, you will be responsible for handling incoming customer calls, updating client accounts, and scheduling services for HVAC technicians.Key Responsibilities:Handle incoming...


  • Newark, Delaware, United States Delaware River & Bay Authority (DRBA) Full time

    Casual E-ZPass Customer Service RepresentativeJoin the Delaware River and Bay Authority (DRBA) team as a Casual E-ZPass Customer Service Representative. This role is perfect for individuals who enjoy interacting with customers and providing excellent service.Key Responsibilities:Provide exceptional customer service to E-ZPass customers, responding to...


  • Newark, Delaware, United States Horizon Services Full time

    Customer Service RepresentativeHorizon Services is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.Key Responsibilities:Provide...


  • Newark, Delaware, United States PeopleShare Inc Full time

    Customer Service Representative OpportunityPeopleShare is seeking a highly skilled and service-driven Customer Service Representative to join our team at a family-owned and operated HVAC company in Newark, DE. This company has experienced significant growth in recent years and is looking for a talented individual to support their continued success.Key...


  • Newark, Delaware, United States Conduent Full time

    Customer Service RepresentativeConduent is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Respond to customer inquiries...


  • Newark, Delaware, United States The Lyons National Bank Full time

    Customer Service RepresentativeThe Lyons National Bank is seeking a Customer Service Representative to join our team in the Newark Branch. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Accept deposits and cash checks within approved authority and...


  • Newark, Delaware, United States United Pursuing Success Corp. dba The UPS Store 7813 Full time

    Customer Service RepresentativeThe United Pursuing Success Corp. dba The UPS Store 7813 is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in...


  • Newark, Delaware, United States UniFirst Full time

    Customer Service RepresentativeUniFirst is seeking a dedicated Customer Service Representative to join our team. As a key player in delivering outstanding customer service, you will serve as a liaison between customers and the company.Responsibilities:Assist customers by answering questions related to accounts, procedures, and services by telephone or...


  • Newark, Delaware, United States PSG Global Solutions Careers Full time

    Job Title: Customer Service RepresentativeAt PSG Global Solutions Careers, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our healthcare systems and services team, you will be responsible for providing exceptional customer service to our clients and ensuring timely completion and...


  • Newark, Delaware, United States Public Storage Full time

    Job OverviewAs a Customer Service Representative at Public Storage, you will be responsible for providing exceptional service to our customers, ensuring their storage needs are met, and resolving any issues that may arise.Key Responsibilities:Assess customer storage needs and provide recommendations for storage solutionsConduct daily storage unit inspections...


  • Newark, Delaware, United States Acro Full time

    Job DescriptionAt Acro, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for answering calls and gathering information from customers.Key Responsibilities:Process unemployment claims and respond to customer inquiries in a timely and professional...


  • Newark, Delaware, United States Horizon Services Full time

    Job Title: Call Center Sales RepresentativeAbout Horizon Services:Horizon Services is a leading provider of HVAC, plumbing, drain clearing, and electrical services. Our commitment to customer satisfaction and excellence drives us to deliver top-notch service to homeowners.Job Summary:As a Call Center Sales Representative, you will serve as the initial point...


  • Newark, Delaware, United States Packaging Corporation of America Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.Key...


  • Newark, Delaware, United States Mr Appliance Full time

    About Mr. ApplianceWe are a leading international appliance repair franchise network with 150 locations across North America. Our mission is to provide exceptional customer service and satisfaction through our team of skilled technicians and support personnel.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to...


  • Newark, Delaware, United States David's Bridal Full time

    Job Title: Alterations Customer Service RepresentativeAt David's Bridal, we're committed to delivering exceptional customer service and creating unforgettable experiences for our customers. As an Alterations Customer Service Representative, you'll play a critical role in ensuring our customers receive the highest level of service and support.Key...


  • Newark, Delaware, United States Conduent State & Local Solutions, Inc Full time

    Customer Service Representative - English and SpanishConduent is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients and their customers.Key Responsibilities:Answer customer calls and respond to...