Customer Service Representative

2 days ago


Newark, Delaware, United States Mr Appliance Full time
About Mr. Appliance

We are a leading international appliance repair franchise network with 150 locations across North America. Our mission is to provide exceptional customer service and satisfaction through our team of skilled technicians and support personnel.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our support team, you will be responsible for handling service requests and customer complaints in a professional and courteous manner.

Key Responsibilities:
  • Receive and respond to incoming calls in a timely and professional manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed, including cross-training in related positions
Requirements:
  • Minimum two years of administrative experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude and ability to work independently
Benefits:
  • Competitive compensation package
  • Flexible working hours
  • Opportunities for advancement and professional growth

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about providing exceptional service, please apply today.



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