Customer Service Representative

2 days ago


Newark, Delaware, United States Horizon Services Full time
Customer Service Representative

Horizon Services is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their issues, and ensuring their satisfaction.

Key Responsibilities:
  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Communicate with customers to understand their needs and provide solutions.
  • Process orders, forms, and applications in a timely and accurate manner.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with colleagues to ensure seamless customer service.
Requirements:
  • 1 year of customer service experience.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Basic computer skills and knowledge of Microsoft Office.
What We Offer:
  • Competitive hourly rate: $18.50 - $23.00 per hour.
  • Flexible schedule with opportunities to work from home.
  • Paid time off and holidays.
  • 401(k) matching and comprehensive benefits package.

Horizon Services is a leading provider of plumbing, heating, and air conditioning services. We value our employees and customers and are committed to providing exceptional service and support. If you are a motivated and customer-focused individual who is passionate about delivering outstanding service, we encourage you to apply for this exciting opportunity.



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