Customer Service Representative

4 days ago


City of Industry CA USA, United States Packaging Corporation of America Full time
Job Title: Customer Service Representative

We are seeking a highly skilled Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Respond to customer inquiries regarding product availability, pricing, and delivery dates
  • Resolve customer complaints and requests for billing adjustments
  • Coordinate customer requests for product specifications, availability, and shipping
  • Communicate with internal departments to ensure order completeness and accurate invoicing
Requirements:
  • Education equivalent to high school diploma required
  • Two years' previous work experience in a customer service role
  • Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook
Preferred Requirements:
  • Associates degree or college business coursework
  • Previous experience using automated order entry systems
  • Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry
What We Offer:
  • Competitive salary range: $48,400.00 - $72,600.00
  • Opportunity to work in a fast-paced, deadline-oriented environment
  • Chance to build strong relationships with customers and internal departments


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