Customer Service Representative

3 days ago

City of Industry CA USA, United States Packing Corp Of America Full time
Job Summary

The Customer Service Representative is responsible for providing exceptional service to customers. This includes responding to customer inquiries regarding product availability, pricing, freight rates, allocations, delivery dates, receiving new orders, and monitoring status of current orders. Additionally, the Customer Service Representative is responsible for resolving complaints and requests for billing adjustments.

Key Responsibilities

Receive, process, and track assigned orders through to scheduling
Consult with various internal departments to ensure order completeness, on-time delivery, and accurate invoicing
Communicate significant information regarding customer accounts/orders to appropriate internal departments
Coordinate customer requests for product specifications, availability, shipping, quotations, and estimates
Serve as a link between the customer and the design, sales, and production teams to meet customer requirements
Maintain organized customer files
Investigate and resolve customer complaints, including billing issues, and escalate to manager or appropriate internal departments when needed
Manage on-hand inventory levels and reconcile to customer orders, forecast, and just-in-time schedules

Requirements

Education equivalent to high school diploma required
Two (2) years' previous work experience in a customer service role with experience handling customer orders on an order entry system and maintaining/building strong positive customer business relationships
Must have corrugated experience
Strong working knowledge of computer systems, including experience with Microsoft Word, Excel, and Outlook

Preferred Requirements

Associates degree or college business coursework
Previous experience using automated order entry system
Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry

Knowledge, Skills & Abilities

Strong attention to meeting and exceeding customer expectations
Ability to network and build relationships with individuals of various experience and corporate positions
Strong active listening and evaluating skills
Strong analytical skills with the ability to handle detail-oriented tasks and review multiple documents and reports
Able to work in a fast-paced, deadline-oriented environment and handle multiple requests simultaneously
Above-average written and verbal communication skills with the ability to communicate to multiple audiences and purposes
Strong organizational skills with the ability to handle numerous details, deadlines, and requests
Able to work flexible hours or overtime as needed

Equal Opportunity Employer

Packing Corp Of America is an Equal Opportunity Employer – Veterans/Disabled and other protected categories.

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