Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at HRPivot. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers through various channels, including phone, email, and live chat.
Key Responsibilities- Respond to customer inquiries and concerns in a timely and professional manner
- Communicate effectively with customers to resolve issues and provide solutions
- Develop and maintain a strong knowledge of our products and services
- Assist with receiving and preparing incoming merchandise for shipment
- Provide product detail to our Ecommerce team to improve online product descriptions
- Assist with managing inventory for our growing Accessories and Home Goods categories
- Document product defects and provide feedback to Shipping and Buying departments
- Communicate clearly with all departments regarding defective and unacceptable merchandise
- Offer suggestions to improve team processes and efficiencies
- Respond promptly and accurately to customer inquiries and requests
- Assist customers with placing, tracking, and returning orders
- High school diploma / GED
- Experience working with ticket systems, such as Shopify Plus, Freshdesk, or Five9
- Quality control / assurance experience preferred
- Ability to read, write, and speak in both English and Spanish (bilingual)
- Self-motivated with the ability to learn new tasks quickly
- Ability to empathize with and prioritize customer needs
- Ability to determine customer needs and provide appropriate solutions
- Highly motivated, energetic, and upbeat personality
- Microsoft Office Knowledge – Outlook, Excel, and Word
- Ability to work independently and with a team
At HRPivot, we are committed to providing exceptional customer service and creating a positive experience for our customers. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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