Customer Service Representative

3 weeks ago


Carlsbad CA USA, United States John Stevenson Plumbing Heating & Air Full time
Job Title: Customer Service Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product and service information to customers
  • Process customer transactions and resolve billing issues
  • Collaborate with internal teams to resolve customer complaints and concerns
  • Stay up-to-date on product knowledge and company policies to provide accurate information to customers

Requirements:

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity standards
  • Basic computer skills and proficiency in CRM software

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

At John Stevenson Plumbing Heating & Air, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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