Customer Service Representative

24 hours ago


Industry, California, United States Packaging Corporation of America Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Packaging Corporation of America. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:

  • Respond to customer inquiries regarding product availability, pricing, and delivery dates
  • Process and track orders from receipt to scheduling
  • Communicate with internal departments to ensure order completeness and on-time delivery
  • Investigate and resolve customer complaints, including billing issues
  • Manage on-hand inventory levels and reconcile to customer orders and forecasts

Requirements:

  • Education equivalent to high school diploma required
  • Five (5) years' previous work experience in a customer service role, with experience handling customer orders on an order entry system
  • Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook
  • Corrugated experience preferred

Preferred Requirements:

  • Associates degree or college accounting coursework
  • Two (2) years' previous work experience in the manufacturing sector, containerboard and corrugated packaging industry
  • Previous experience using an automated order entry system

About Us:

Packaging Corporation of America is a leading manufacturer of corrugated packaging products. We are committed to providing exceptional service to our customers and delivering high-quality products that meet their needs.



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