Security Systems Technician

2 weeks ago


Madison, Wisconsin, United States Visionaire Partners Full time

Security Project Specialist (Level 2)

An exciting opportunity awaits with a leading security team within a prominent security integration firm.

KEY RESPONSIBILITIES:

  • Install, program, test, repair, and maintain a diverse range of systems and equipment, including security, fire alarm, life safety, and building automation, with appropriate guidance as necessary. The technician serves as a primary point of contact for delivering technical support and training to clients, ensuring high levels of customer satisfaction.
  • Proficient in interpreting blueprints, schematics, manuals, and other specifications to determine installation processes independently, while seeking assistance for more complex specifications. Utilize knowledge of electronics to interpret manuals, schematics, and wiring diagrams for equipment repairs, employing standard testing instruments and hand tools.
  • Operate systems to showcase equipment, commission new installations, assess performance, and diagnose malfunctions. Develop routine programming for systems.
  • Consistently act as the premier service provider for clients.
  • Collaborate with engineering teams to troubleshoot unique issues related to system operation, maintenance, and warranty services.
  • Provide management with insights regarding customer satisfaction, product performance, installation methods, and recommendations for product enhancements.
  • Oversee various technical aspects of multiple projects with differing timelines and budgets, including programming, graphics development, start-up, certification testing, customer training, documentation, and ongoing technical support.
  • Identify potential project risks, communicate with relevant stakeholders, and assist in crafting and executing strategies to mitigate impacts and manage deviations from projected costs and timelines.
  • Work closely with Project Managers and/or Operations Managers to coordinate specific projects, offering recommendations on work quality and potential scope changes, while continuously seeking ways to enhance customer satisfaction.
  • Perform additional duties and responsibilities as assigned or required.

This position requires on-site presence at customer locations throughout the designated service areas. A company vehicle, tools, personal protective equipment, uniform, mobile phone, and laptop will be provided upon permanent employment.



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