Senior Manager, Sales

4 weeks ago


Charlotte, North Carolina, United States Figure Full time
About Figure

Figure is a leading financial services company that is revolutionizing the industry with its innovative technology platform. Our flagship product is the #1 non-bank HELOC in America, and we're delivering new consumer lending products and a capital markets ecosystem that maximize efficiency and transparency.

We're a team of 450+ people who have originated $11+ billion in loan volume, and we're very profitable and growing fast. Figure has raised $469 million from top investors like Ribbit Capital, DST, Apollo, and Morgan Creek.

Our Mission

We're seeking a Senior Manager Sales and Customer Support to join our innovative and growing Customer Operations team at Figure. In this leadership role, you'll manage and mentor our licensed sales team, driving their performance to meet and exceed sales goals while maintaining a customer-centric approach.

Key Responsibilities

  • Team Leadership: Recruit, train, and develop a high-performing team of MLOs, foster a positive and motivating team environment, and set clear performance expectations.
  • Sales Strategy: Develop and implement sales strategies to achieve overall business objectives and growth targets, analyze market trends, and adjust strategies to capitalize on opportunities and mitigate risks.
  • Coaching and Development: Provide ongoing coaching and support to MLOs, help them enhance their sales techniques and customer engagement skills, and organize training sessions and workshops.
  • Performance Monitoring: Monitor individual and team performance metrics, provide actionable feedback to drive improvement, and generate regular reports on sales activities, forecasting, and team performance.
  • Customer Relationship Management: Ensure exceptional service delivery to clients, address any escalated issues promptly and effectively, and collaborate with other departments to streamline operations and improve client experiences.

Requirements

  • Bachelor's degree in Business, Finance, or related field (preferred).
  • 5+ years as a licensed MLO in any state.
  • 5+ years of experience in mortgage sales, with a minimum of 2 years in a leadership role.
  • Strong understanding of mortgage products and processing, industry regulations, and compliance.
  • Proven track record of achieving sales targets and driving team performance.
  • Excellent communication, interpersonal, and motivational skills.
  • Proficiency in CRM software and sales management tools.
  • Ability to maintain federal NMLS and state licenses in all required states.

Benefits and Perks

  • Competitive salary and growth opportunities.
  • Company quarterly performance-based bonus.
  • Equity stock options package.
  • Employer-funded comprehensive health, vision, dental insurance, and wellness program for employees and their dependents.
  • Employer-funded life and disability insurance coverage.
  • Company HSA, FSA, Dependent Care, 401k, and commuter benefits.
  • Up to 12 weeks paid family leave.
  • Flexible time-off plan to empower employees to take the time off that they want and need.
  • Continuing education reimbursement.
  • Routine Team swag deliveries.

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