Front Office Coordinator
5 days ago
Cortica is seeking a highly organized and detail-oriented Front Office Administrator to join its growing team. As the face of Cortica, this role is responsible for ensuring seamless daily operations and providing exceptional patient experience.
Key Responsibilities- Oversee clinic open/close procedures and maintain a clean and organized workspace.
- Lead efforts to organize and maintain the premises, including sorting and forwarding mail, voicemails, and faxes.
- Upload documents and maintain accuracy in electronic medical records (EMR) with physical records.
- Supervise patient check-in/check-out procedures and ensure clients have an outstanding experience.
- Process payments, reconcile receipts with Finance, and assist with collections and accounts receivable.
- Inspect furniture, utility equipment, and devices for proper functioning and possible repair or replacement.
- Interface with site facilities vendors to support daily operations.
- Validate clinic therapist schedules for accuracy and prepare patient documentation in Cortica systems.
- Perform a variety of clerical procedures requiring independent judgment, ingenuity, and initiative.
- Work closely with Operations Manager, Clinical Directors, and schedulers to identify and correct problems.
- Assist with special projects and administrative tasks assigned by the Operations Manager or Area Director.
- Practice knowledge of HIPAA policies and guidelines while communicating client matters.
- Cross-train with other roles to ensure coverage.
- Associate's degree or equivalent work experience.
- At least 1 year of relevant experience in an office setting, preferably in a healthcare organization.
- Experience operating in a fast-paced environment.
- Highly reliable and well-organized.
- Excellent communication skills.
- Skilled at using software and systems, including electronic medical record systems and Microsoft Office products.
- Ability to occasionally lift and/or move up to 40 pounds.
- Knowledge of HIPAA regulations to safeguard patient information (preferred).
Cortica offers a competitive compensation package, including medical, dental, and vision insurance, a 401(k) plan with company matching and rapid vesting, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursements for professional development and continuing education, and referral bonuses.
The base pay range for this opening is $21.17/hr to $26.47/hr, depending on skill level, relevant experience, education level, and location.
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