Agency Account Manager

2 days ago

New York, New York, United States Spark Advisors Full time
Job Title: Agency Account Manager

Spark Advisors is seeking a highly skilled Agency Account Manager to join our team. As a key member of our growth team, you will be responsible for driving forward Spark's continued growth and providing our new partners with the tools they need to succeed.

Key Responsibilities:
  • Build and maintain strong relationships with Agency Principals, guiding them through the onboarding process and addressing any issues or concerns.
  • Drive daily active usage among top Spark agents, ensuring they have the necessary resources to excel.
  • Develop and implement effective onboarding strategies and processes to enhance partner experience.
  • Become an expert in all aspects of Spark's product and service offering.
  • Collaborate cross-functionally to identify areas for improvement and implement strategies to enhance partner satisfaction and retention.
  • Nimbly adapt to changes in internal workflow and process, as well as external agency factors.
  • Negotiate adjustments to partnership agreements in good faith with Agency Principals, ensuring alignment with Spark's framework.
  • Implement proactive practices to drive agency NPS, minimize churn, and create lasting partnerships.
Requirements:
  • 2+ years of experience in account management or sales, or customer success.
  • 2+ years of project management or onboarding/implementation experience.
  • Experience in a start-up environment, with the ability to adjust on the fly.
  • Proven ability to manage multiple accounts while maintaining attention to detail.
  • Excellent listening, negotiation, and presentation skills.
  • Spanish fluency.
  • Strong verbal and written communication skills.
What We Offer:
  • Competitive salary range: $90,000—$110,000 USD.
  • Equity compensation.
  • Comprehensive benefits package, including health care, dental, and vision through our PEO Sequoia.
  • Flexible work location, with co-working available.
  • 401k.
  • Paid Time Off.
  • Monthly Remote Work Stipend.
  • Paid Parental Leave.
  • 11 paid holidays.
  • Wellbeing Perks through SpringHealth, OneMedical, PerkSpot, and SoFi.
About Spark Advisors:

At Spark Advisors, we're committed to hiring the best team to serve our clients, regardless of their background. We need diverse perspectives to reflect the diversity of our problems and the population we serve. We look to hire people from a variety of backgrounds, including, but not limited to, race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

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