Strategic Accounts Manager

5 days ago

Bodega Bay, California, United States Linqia Full time
Job Title: Manager of Strategic Accounts

Linqia is seeking a seasoned professional to lead our Strategic Accounts team, driving innovative thinking and strategic direction for our portfolio of enterprise brand clients.

About the Role

This critical role will oversee the development of high-level media and influencer objectives and strategies, as well as the ideation to support such goals. As a player/coach on the Strategic Accounts team, you will coach a team of seasoned individual contributors who manage relationships between Media Agency, Creative Agency, and Brand for select accounts.

Key Responsibilities
  • Lead and mentor a team of Strategic Accounts Managers to enhance customer value, focusing on optimizing satisfaction, boosting performance, and utilizing data-driven insights to shape business strategies.
  • Provide coaching to the team to optimize execution and achieve outstanding results, meeting business KPIs and leveraging insights for continuous development.
  • Oversee client campaigns with a focus on exceptional customer service, while maximizing business opportunities, growth, and operational efficiency.
  • Champion the client experience, aiming to surpass expectations and create long-term partnerships.
  • Direct strategic channel planning activities associated with assigned campaigns in partnership with creative, brand success, sales, and media investment.
  • Develop and nurture robust relationships with senior client stakeholders by showcasing deep industry knowledge and expertise in the influencer marketing space.
  • Collaborate closely with internal stakeholders to assess campaign performance and key performance indicators (KPIs), evaluating the achievement of initial objectives and strategies.
  • Skilled in analyzing social media metrics and using insights to optimize content and campaigns.
  • Proactively keep abreast of industry trends and actively share insights with the team.
  • Collaborate closely with internal teams to maximize revenue opportunities with specific clients.
Requirements
  • 12+ years of client management and media (or influencer) experience within agencies.
  • 2-3 years of team management experience.
  • Driven by delighting customers, customer satisfaction drives your work.
  • Passionate about social media, with a keen interest in learning about new platforms, understanding user behavior, and exploring how advertising and influencers leverage these channels.
  • Entrepreneurial self-starter who thrives on problem-solving, setting your own deadlines, benchmarks, and goals.
  • Demonstrated history of achieving success for clients and teams.
  • Proficient in handling high-level client communications with confidence.
  • Bachelor's degree, MBA is preferred.
  • Currently located in San Francisco metro area.

Linqia is an equal opportunity employer supporting workforce diversity. We actively encourage women, people with disabilities, veterans, underrepresented minorities, and LGBTQ+ people to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status.

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