Senior Account Manager
2 days ago
Coveo is seeking a highly skilled Senior Account Manager to join our team. As a Senior Account Manager, you will play a pivotal role in introducing cutting-edge AI solutions to our customers.
As a key member of our account management team, you will be responsible for developing and executing comprehensive territory plans to expand existing customer accounts. You will act as the primary point of contact and own the customer interface throughout the engagement.
Our ideal candidate is a sales virtuoso with 8+ years of experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You have sold innovative technologies before and introduced new concepts to major accounts (AI, Big Data, Cloud, etc). You are comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
We are looking for a natural, collaborative leader who thrives in growth-stage companies, leveraging resources for success. You are humble, curious, creative, open, and above all, passionate
Responsibilities:
- Developing and executing comprehensive territory plans to expand existing customer accounts.
- Acting as the primary point of contact and owning the customer interface throughout the engagement.
- Leveraging existing relationships and forging new ones with the CXO level within target accounts.
- Establishing trust and credibility by positioning yourself as a trusted advisor capable of addressing complex business challenges.
- Negotiation and closing deals: Use your experience in negotiating complex, global deals to navigate intricate procurement processes.
- Collaborating with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
- Working closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction.
Requirements:
- 8+ years of experience exceeding sales quotas, expanding existing customer accounts in software/SaaS.
- Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
- Strong foundation in Strategic Account approach that aligns solutions to customer strategies to drive expansion.
- Quota carrying to expand existing named accounts, while maintaining high CSAT/retention for your named accounts.
- Skilled at building and managing a strong pipeline for your portfolio.
What We Offer:
- Targeted base salary range for the role is $120,000 - $160,000 plus commissions, restricted share units, and other benefits.
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