Technical Support Supervisor
2 weeks ago
Company Overview
Intelitek stands at the forefront of educational technology, delivering extensive learning solutions tailored for career and technical education. We create adaptable solutions that align with the evolving demands of classrooms and financial considerations, including sustainable support and professional growth opportunities. Our commitment to enhancing student success drives our cutting-edge tools and technologies that empower educators and motivate learners to make a positive impact in their communities. Intelitek specializes in STEM education, engineering, advanced manufacturing, automation, computer-integrated manufacturing, and industrial maintenance.
Position Overview
This full-time, on-site position in Derry, NH, is for a Technical Support Manager. The individual in this role will oversee the daily operations of Service and Support, which includes the assembly and repair of Electro-Mechanical Systems, managing the technical support team, budget oversight, and monitoring key performance indicators (KPIs) while ensuring quality assurance. Additionally, this role encompasses facility management responsibilities. The Technical Support Manager will collaborate with internal teams to facilitate efficient workflows and effective communication. This position is crucial in representing the organization and upholding its mission and values, ensuring a top-tier customer experience, while also assisting senior management and engineering/production teams with strategic initiatives. This role requires hands-on involvement with both in-house and customer site inspections, repairs, installations, and training.
Required Qualifications
- Proven experience in project management, service and support management, as well as facilities and budget oversight.
- Strong practical technical skills in electro-mechanical systems, automation, and CNC technology.
- Extensive experience in documentation and procedure development.
- Exceptional communication skills with a strong ability to collaborate within a team environment.
- Demonstrated leadership capabilities with a focus on building, motivating, and effectively managing teams.
- Experience in developing and implementing processes and procedures aimed at enhancing operational efficiency, quality control, and customer support.
- Experience in a global organization with diverse cultural backgrounds.
- Background in technology, education, or manufacturing sectors is advantageous.
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Technical Support Supervisor
2 weeks ago
Derry, New Hampshire, United States Intelitek Full timeCompany OverviewIntelitek stands at the forefront of educational technology, delivering extensive technology learning solutions tailored for career and technical education. We craft adaptable solutions that align with the evolving demands of classrooms and financial plans, including sustainable support and professional development. Our commitment to...
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Derry, New Hampshire, United States Intelitek Full timeCompany OverviewIntelitek stands at the forefront of educational technology, delivering extensive learning solutions tailored for career and technical education. We craft adaptable solutions that align with the evolving demands of educational environments and financial considerations, encompassing sustainable support and professional development. Our...
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Derry, New Hampshire, United States Intelitek Full timeCompany OverviewIntelitek stands at the forefront of educational technology, delivering extensive learning solutions tailored for career and technical education. We create adaptable solutions that align with the evolving demands of educational environments and financial considerations, emphasizing sustainable support and professional growth. Our commitment...
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