IT Support Specialist

1 week ago


Derry, New Hampshire, United States A3 Solutions, Inc. Full time

A3 Solutions, Inc. is seeking a skilled IT Support Specialist to provide technical assistance and support to our valued clients.

In this role, you will be responsible for resolving hardware and software issues, maintaining computer systems, and ensuring optimal network performance. Your expertise in Windows operating systems and Microsoft Office Suite will be crucial in delivering exceptional customer service.

Responsibilities:
  • Provide prompt and effective technical support to end users across various departments.
  • Diagnose, troubleshoot, and resolve hardware and software problems efficiently.
  • Maintain and repair computer systems, peripherals, and network infrastructure.
  • Configure and install new hardware and software solutions.
  • Assist with large-scale IT deployments and projects.
  • Document technical issues, resolutions, and system configurations.
  • Stay up-to-date on the latest technologies and industry best practices.
Qualifications:
  • Proven experience as a Desktop Support Technician or similar role.
  • Strong understanding of Windows operating systems and Microsoft Office Suite.
  • Excellent problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Exceptional customer service and communication skills.


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