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Client Support Specialist

2 months ago

Derry, New Hampshire, United States PICA Manufacturing Solutions Full time
Job Overview

Position Summary:

The Client Support Specialist at PICA Manufacturing Solutions will be essential in providing outstanding customer service for our innovative product range. This role is focused on ensuring that customers receive prompt, friendly, and effective assistance with their inquiries and issues, thereby fostering enhanced satisfaction and loyalty.

Key Responsibilities:

  • Deliver technical assistance to external clients and internal departments during product implementation or troubleshooting.
  • Manage customer support inquiries through a ticketing system, ensuring a thorough database of questions and solutions is maintained.
  • Collaborate with marketing and sales teams to support their initiatives.
  • Assist in creating and conducting regular and tailored training sessions for customers or internal staff.

Qualifications:

  • Strong computer skills, including proficiency in Microsoft Word and Excel.
  • 2-4 years of experience in customer support roles.
  • Experience with field deployment of products is preferred.
  • Excellent interpersonal, written, and verbal communication skills, with the ability to work effectively with all organizational levels.
  • Adaptability to changing work environments.
  • Willingness to travel for select industry events.
  • Previous experience in related industries is advantageous.
  • Ability to thrive in a fast-paced setting.
  • Positive demeanor and a strong work ethic.

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