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Client Support Specialist

2 months ago

Derry, New Hampshire, United States PICA Manufacturing Solutions Full time
Position Overview:

The Customer Experience Specialist at PICA Manufacturing Solutions will be essential in providing outstanding customer service for our innovative product range in electronic remote monitoring solutions. This role is focused on ensuring that clients receive prompt, courteous, and effective support for their inquiries, concerns, and requests, thereby fostering overall satisfaction and loyalty.

Job Responsibilities:
  • Deliver technical assistance to external clients and internal teams during product implementation or troubleshooting.
  • Manage customer support activities, including overseeing a ticketing system and maintaining a comprehensive database of inquiries and resolutions.
  • Collaborate with marketing and sales teams to support their initiatives.
  • Assist in creating and conducting regular and tailored training sessions for customers or internal staff.
Qualifications:
  • Strong computer skills, particularly in Microsoft Word and Excel.
  • 2-4 years of experience in customer support roles.
  • Experience with product deployment in the field.
  • Excellent interpersonal, written, and verbal communication skills, with the ability to collaborate effectively across the organization.
  • Adaptability to changes in the work environment.
  • Willingness to travel for select industry events.
  • Previous experience in the pest control sector is advantageous.
  • Ability to thrive in a fast-paced setting.
  • A positive attitude and a strong work ethic.