**Covington & Burling LLP IT Technical Lead**, **Regional Technology Support Specialist**, **Senior IT Operations Specialist**, **Covington & Burling LLP IT Service Manager**, **IT Support Specialist for Regional Offices**, **Covington & Burling LLP IT Infrastructure Technician**

3 weeks ago


Palo Alto, California, United States Covington & Burling LLP Full time

Job Title: Senior IT Services Technician

The Senior IT Services Technician will play a key role in leading local IT operations and providing a high-quality technology experience for our lawyers, staff, practice groups, and clients. This role will serve as an extension to the Infrastructure, Applications, and Service Management IT teams, providing local technical knowledge, troubleshooting, and systems support.

This role requires a solid technical background across a wide range of Firm technology solutions, including but not limited to:

  • End-user technology appliances (e.g., laptops and peripherals) along with the applications and services that run on them
  • Office devices and end-points (e.g., network appliances, telecom / printer services)
  • Conferencing capabilities (e.g., Audio Visual technologies)

The combination of technical acumen with a relentless customer focus, communication skills, and a desire to help prevent / resolve issues enables the Senior IT Services Technician to deliver a gold-standard technology experience for the regional office(s) they support.

Key Responsibilities:
  • Support the IT Regional Manager
  • Lead L1 / L2 support at a local level for regional staff
  • Diagnose and resolve technology problems
  • Manage the lifecycle of regional technology
  • Configure and deploy end-user and office devices
  • Participate in identifying and supporting delivery of proactive maintenance
  • Perform miscellaneous technical support tasks

Requirements:

  • College degree is strongly preferred, ideally in Computer Science, Information Systems, or a related technical discipline
  • Appropriate technical certification(s) are preferred
  • 5+ years of relevant experience in a large Law Firm setting, a comparable professional services organization, or a legal information services provider

Working Conditions:

  • Based in an assigned regional Covington & Burling office
  • Core hours of 8:30 am – 5:00pm, Monday – Friday
  • Occasional on-call availability

Covington & Burling LLP is an equal opportunity employer


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