Field Services Print Support Specialist

1 week ago

Palo Alto, California, United States Ricoh USA, Inc. Full time
Job Description

Senior On-Site Service Specialist

POSITION PROFILE

Provides operations functions in one or all of the following areas: operates high volume duplicating, production, sorting, mailing, or bindery equipment, performs associated copying tasks, ships and receives product and supplies, sorts, distributes and handles incoming and outgoing mail/faxes, as well as applies necessary postage. Provides copier maintenance and/or repair of customer site equipment.

May also perform bindery, QC and final check, housekeeping/Hospitality, file services, call center representative, and reception, etc. May performs various building support functions related to meeting set ups and light maintenance. Note: Due to the higher level of presentation and telephone skills needed to perform as well as temporary/occasional receptionist duties, employees performing this function are considered to be Senior On-Site Services Specialist. This position reports directly to the Site Manager, Site Supervisor or Assistant Site Manager, depending on site personnel configuration.

Job Duties and Responsibilities
  • Runs high volume/production copy machines and performs binding and finishing work.
  • Ensures convenience copiers are working properly, checking for quality via daily inspections. Clears paper jams and informs technicians of specific problems.
  • Perform basic equipment troubleshooting and escalate calls to technicians
  • Performs setup of equipment as prescribed by the customer(toner add, stocks paper, etc)
  • Performs duties of scanning and /or imaging documents
  • May perform Reception services on temporary/occasional basis
  • Maintains records for management reports and inventories of supplies needed.
  • Distributes office supplies, fax transmissions and mail to company personnel and/or designated drop-off points as required.
  • Calculates charges for jobs performed and maintains logs and may generate reports.
  • Responds to and coordinates all service calls required by customer.
  • May perform filing duties in conjunction with specific customer requests.
  • Delivers completed jobs to pre-determined customer locations within and outside of the site.
  • Maintains daily meter and service logs.
  • May travel between customer's buildings.
  • Answers customer questions regarding status or feasibility of job requests.
  • Ensures upkeep of convenience copier areas by keeping neat and well stocked.
  • Performs duties related to the shipping of materials.
  • Performs duties related to the receiving of materials.
  • May perform meeting room and conference room set ups.
  • May perform building occupant moves within assigned facilities.
  • May perform light maintenance, and cleaning duties as assigned.
  • May occasionally perform shipping, receiving and dock work in a mailroom type environment
  • May require periodic overtime on nights and weekends, including off-hour emergency response.
  • Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
  • Uses all copier equipment, calculator, fax machine, postage meter and some PC.
  • Performs filing duties, which may include -purging' and archiving old documents.
  • Understanding of Ricoh Services Portfolio & Technology
  • Ensures data for Ricoh MOR, SPG and job logs are captured
  • Performs other duties as assigned.
Qualifications (Education, Experience and Certifications)

Requires high school diploma or GED and1-2 years of related work experience.

Some related copy job experience is preferred.

May require valid driver's license and minimum levels of auto insurance coverage per Ricoh.

Demonstrate competency in basic computer skills including proficiency in MS Office Suite

KNOWLEDGE, Skills And Abilities
  • Working knowledge of copier and other related equipment and repair is preferred.
  • Requires knowledge and understanding of shipping/receiving procedures.
  • Basis electronics knowledge is preferred.
  • Possesses ability to work independently and flexibly to complete projects.
  • Possesses ability to determine correct method and packing material as well as check packing slips for accuracy of incoming materials.
  • Possesses ability to comprehend instructions concerning mail delivery.
  • Possesses troubleshooting and problem solving skills.
  • Possesses ability to read and comprehend written technical information in the form of manuals, parts books and related publications.
  • Possesses excellent customer relations skills and excellent verbal communication skills.
Working Conditions, MENTAL AND PHYSICAL DEMANDS

Requires frequent exposure to copier/fax machine noise, toner and changes in room temperature and may be exposed to frequent paper cuts from the handling of paper and opening of boxes.

Requires exposure to various weather conditions when walking is necessary between buildings and exposure to location equipment can present opportunities for injury or accidents.

Makes daily telephone/in-person contact with customers, employees, managers and/or Dispatch Department and occasional telephone contact with vendors and equipment repair people.

Dealing with tight deadlines and quick turnaround times imposes high stress levels.

Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself
  • Choose from a broad selection of medical, dental, life, and disability insurance options.
  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
  • Augment your education with team member tuition assistance programs.
  • Enjoy paid vacation time and paid holidays annually
  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

EEO/Affirmative Action Employer -- M/F/Disability/Veteran

  • Field Services Print Support Specialist

    4 weeks ago

    Palo Alto, California, United States Ricoh USA, Inc. Full time

    Job Title: Field Services Print Support SpecialistJob Summary:We are seeking a highly skilled Field Services Print Support Specialist to join our team at Ricoh USA, Inc. As a Field Services Print Support Specialist, you will be responsible for providing top-notch print support services to our customers, ensuring their printing needs are met efficiently and...

  • Field Services Print Support Specialist

    5 days ago

    Palo Alto, California, United States Ricoh Americas Corporation Full time

    Job SummaryWe are seeking a highly skilled and experienced Field Services Print Support Specialist to join our team at Ricoh Americas Corporation. As a key member of our operations team, you will be responsible for providing top-notch print support services to our customers, ensuring their printing needs are met efficiently and effectively.Key...

  • Administrative Support Specialist

    1 month ago

    Palo Alto, California, United States Epiq Full time

    Job Description:Epiq is seeking a highly skilled and detail-oriented Administrative Support Specialist to join our team. As an Administrative Support Specialist, you will provide various administrative support services, including mail services, copy services, reception, hospitality services, floor coordination, and facilities services.Responsibilities:Mail...

  • Orthopedic Field Service Specialist

    4 days ago

    Palo Alto, California, United States Enovis Full time

    Job Title: Orthopedic Field Service SpecialistJob Summary:We are seeking a skilled and dedicated individual to join our team as an Orthopedic Field Service Specialist. As a key member of our Field Services Team, you will play a vital role in providing exceptional patient care and helping people live active lives.Key Responsibilities: Provide routine customer...

  • IT Support Specialist

    2 weeks ago

    Palo Alto, California, United States Culturetech Solutions Full time

    Job OverviewCulturetech Solutions is a boutique information technology services company that values long-term relationships and consistent performance. We are seeking an IT Support Specialist to join our team and provide helpdesk support to our clients.Title: IT Support SpecialistDuration: Contract to HireLocation: Onsite - South San FranciscoStart Date:...

  • Senior On-Site Service Specialist

    2 weeks ago

    Palo Alto, California, United States Ricoh USA, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior On-Site Service Specialist to join our team at Ricoh USA, Inc. As a key member of our Field Services team, you will be responsible for providing top-notch service and support to our customers, ensuring their printing and copying needs are met with efficiency and professionalism.Key...

  • Print Category Chief of Staff

    4 weeks ago

    Palo Alto, California, United States HP Full time

    Job SummaryWe are seeking a highly skilled and experienced Chief of Staff and Strategic Planner to join our Print Category team at HP. This role will play a critical part in driving meeting and planning cadence, influencing outcomes, and maintaining momentum for the organization's strategic direction, initiatives, and action plans.Key ResponsibilitiesSupport...

  • IT Desktop Support Specialist

    2 weeks ago

    Palo Alto, California, United States Premier Staffing Solution Full time

    IT Desktop Support SpecialistKey Responsibilities:Deploy, update, optimize, and troubleshoot Windows-based and Mac-based workstations in a corporate environment leveraging ConfigMgr, Microsoft Intune, Jamf (Casper), and other system management toolsSupport wired/wireless networks, VPN, collaboration tools (chat and video conferencing), A/V devices, and...

  • Desktop Support Specialist

    1 week ago

    Palo Alto, California, United States Arthur Grand Technologies Inc Full time

    Job DescriptionArthur Grand Technologies is seeking a skilled Desktop Support Technician to join our team.As a Desktop Support Technician, you will be responsible for deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment.You will also be expected to provide support for wired/wireless...

  • Desktop Support Specialist

    5 days ago

    Palo Alto, California, United States Zobility Full time

    Job Summary:At Zobility, we are seeking a highly skilled Desktop Support Technician to join our team. As a Desktop Support Specialist, you will be responsible for providing top-notch technical support to our employees, ensuring they have the necessary tools and resources to perform their jobs efficiently.Key Responsibilities: Deploy, update, optimize, and...

  • Technology Support Specialist

    3 weeks ago

    Palo Alto, California, United States The Girls Middle School Full time

    Job Title: Technology Support SpecialistThe Girls' Middle School is seeking a highly skilled and experienced Technology Support Specialist to join our team. As a key member of our technology department, you will be responsible for providing technical support to students, faculty, and staff, ensuring the smooth operation of our technology program.Key...

  • IT Helpdesk Support Specialist

    4 weeks ago

    Palo Alto, California, United States Current Job Openings Full time

    Job Title: IT Helpdesk Support SpecialistWe are seeking a highly skilled and motivated IT Helpdesk Support Specialist to join our dynamic team. As a key member of our IT department, you will be responsible for providing exceptional technical support to our internal users, ensuring seamless operations and resolving technical issues efficiently.Key...

  • Field Inventory Specialist

    4 weeks ago

    Palo Alto, California, United States Adecco Full time

    Job Title: Field Inventory SpecialistWe are seeking a highly organized and detail-oriented Field Inventory Specialist to join our team at Adecco in Fenton, MO.Key Responsibilities:Maintain accurate inventory levels and perform cycle counts and audits.Assist in physical inventories and receive materials from vendors and transfers.Issue materials out to...

  • Technology Support Specialist

    3 weeks ago

    Palo Alto, California, United States The Girls Middle School Full time

    Job Title: Technology Support SpecialistThe Girls' Middle School is seeking a highly skilled Technology Support Specialist to join our team. As a key member of our technology department, you will provide technical support to students, faculty, and staff, ensuring the smooth operation of our technology program.Job Summary:The Technology Support Specialist...

  • Technology Support Specialist

    1 week ago

    Palo Alto, California, United States The Girls Middle School Full time

    Job Title: Technology Support SpecialistThe Technology Support Specialist will partner with the Director of Technology to ensure the smooth operation of the school's full technology program, providing direct technical support to students, as well as faculty and staff.The Technology Office is responsible for all client machines, peripherals, loaner equipment,...

  • Administrative Support Specialist

    1 week ago

    Palo Alto, California, United States Option 1 Staffing Services, Inc. Full time

    Option 1 Staffing Services, Inc. is seeking a highly skilled Administrative Support Specialist to provide exceptional support to executives and directors. The ideal candidate will have prior experience in calendaring, event coordination, and financial reimbursement processing.Responsibilities:Perform complex calendaring with competing priorities, resolving...

  • Technology Support Specialist

    1 month ago

    Palo Alto, California, United States The Girls' Middle School Full time

    Job Title: Technology Support SpecialistThe Girls' Middle School is seeking a highly skilled Technology Support Specialist to join our team. As a key member of our technology department, you will provide technical support to students, faculty, and staff, ensuring the smooth operation of our technology program.Key Responsibilities:Provide technical support to...

  • IT Support Specialist

    3 weeks ago

    Palo Alto, California, United States Current Job Openings Full time

    Job Title: IT Helpdesk Support SpecialistWe are seeking a highly motivated and customer-focused IT Helpdesk Support Specialist to join our dynamic team. In this role, you will be the first point of contact for internal users experiencing technical issues, providing expert guidance and solutions to ensure seamless operations.Key Responsibilities:Diagnose and...

  • Technology Support Specialist

    2 weeks ago

    Palo Alto, California, United States The Girls Middle School Full time

    Job Title: Technology Support SpecialistThe Girls' Middle School is seeking a highly skilled and experienced Technology Support Specialist to join our team. As a key member of our technology department, you will be responsible for providing technical support to students, faculty, and staff, ensuring the smooth operation of our technology program.Key...

  • Desktop Support Specialist

    1 week ago

    Palo Alto, California, United States Arthur Grand Technologies Full time

    Job Description:Arthur Grand Technologies is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for deploying, updating, optimizing, and troubleshooting Windows-based and Mac-based workstations in a corporate environment. You will also be responsible for supporting wired/wireless networks,...