Product Support Specialist

2 weeks ago


Palo Alto, California, United States Tencent Full time
Key Responsibilities:

As a Product Support Specialist at Tencent, you will research industry solutions, combine the customer's business technology solutions with Tencent's audio and video products, and organize valuable solutions into sales support materials.

You will work closely with the business team to analyze the technical structure of the customer's media business and explore the customer's needs and value in audio and video scenarios.

Provide industry solutions and cases serving the international market, such as OTT, social networking, games, education, and business.

Conduct industry analysis and research, find a list of customers that meet the goals, and conduct business development work.

Requirements:

Bachelor's degree or above, preferably in computer or MBA-related majors.

Fluent English is a must, with good communication skills, customer service awareness, and writing skills.

Excellent problem-solving ability, logical thinking, and high business sensitivity are required.

Self-motivated and responsible, with a passion for work and good team spirit.



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