IT Service Desk Technical Support Specialist

2 weeks ago


Palo Alto, California, United States Cypress HCM Full time

IT Service Desk Technical Support Specialist

At Cypress HCM, our team is dedicated to providing top-notch IT support to our employees. We are seeking a highly skilled IT Service Desk Technical Support Specialist to join our team.

Key Responsibilities:

  • Provide in-person support at the Tech Bar and serve as the face of IT Service Desk for our Palo Alto HQ offices.
  • Manage the onboarding of new hires, including laptop shipments and coordination, and host IT Orientation.
  • Support Tier 1 and 2 service requests and incidents.
  • Document and resolve issues, provide clear and concise updates, and transfer requests to appropriate teams.
  • Act as the single point of contact for employees with IT-related issues and problems.
  • Collaborate with technical teams on reporting, analysis, and training tasks.
  • Contribute to the knowledge base by sharing technical information and best practices.

Qualifications:

  • Previous experience in a Service Desk environment supporting software and hardware.
  • Proficiency in Google Workspace/MS Office Suite and MS Windows and Mac OS.
  • Strong organizational skills, ability to prioritize tasks, and excellent customer service skills.
  • Excellent written and verbal communication skills, as well as problem-solving abilities.
  • Undergraduate degree preferred but not required.

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