IT Service Desk Technical Support Specialist
2 weeks ago
At Cypress HCM, our team is dedicated to providing top-notch IT support to our employees. We are seeking a highly skilled IT Service Desk Technical Support Specialist to join our team.
Key Responsibilities:
- Provide in-person support at the Tech Bar and serve as the face of IT Service Desk for our Palo Alto HQ offices.
- Manage the onboarding of new hires, including laptop shipments and coordination, and host IT Orientation.
- Support Tier 1 and 2 service requests and incidents.
- Document and resolve issues, provide clear and concise updates, and transfer requests to appropriate teams.
- Act as the single point of contact for employees with IT-related issues and problems.
- Collaborate with technical teams on reporting, analysis, and training tasks.
- Contribute to the knowledge base by sharing technical information and best practices.
Qualifications:
- Previous experience in a Service Desk environment supporting software and hardware.
- Proficiency in Google Workspace/MS Office Suite and MS Windows and Mac OS.
- Strong organizational skills, ability to prioritize tasks, and excellent customer service skills.
- Excellent written and verbal communication skills, as well as problem-solving abilities.
- Undergraduate degree preferred but not required.
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