Customer Service Specialist

3 weeks ago


Lake Forest, Illinois, United States Grainger Full time

We're seeking a skilled Customer Service Specialist to join our team in Lake Forest, Illinois. In this role, you will be responsible for providing exceptional customer service and support to our clients.

Company Overview

Grainger is a leading industrial distributor with operations across North America, Japan, and the United Kingdom. We pride ourselves on our commitment to excellence and our dedication to delivering value to our customers.

Salary and Benefits

This full-time position offers a competitive salary of $19.45 per hour, with opportunities for growth and advancement within the company. Additionally, we offer a range of benefits, including medical, dental, and vision insurance, as well as a 401(k) retirement savings plan.

Job Description

As a Customer Service Specialist, you will be responsible for:

  • Responding to inbound phone calls from customers and providing timely and effective resolutions to their inquiries
  • Navigating complex product information and making recommendations to customers based on their needs
  • Using critical thinking skills to resolve customer complaints and concerns
  • Collaborating with colleagues to achieve team goals and objectives
Required Skills and Qualifications

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • 1+ years of customer service experience, preferably in an inbound call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity standards
Benefits

In addition to a competitive salary and benefits package, we offer:

  • Flexible scheduling and a hybrid work environment
  • Opportunities for professional growth and development
  • A supportive and inclusive team culture


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