Customer Service Representative

3 weeks ago


Lake Forest, Illinois, United States Select Source International Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Representative to join our team at Select Source International. This is a 12-month contract position with a competitive salary of $65,000 - $75,000 per year, depending on experience.

About the Role:

This Contact Center Specialist III will be responsible for providing exceptional customer service to healthcare customers via phone and email. The ideal candidate will have 3-5 years of experience in a similar role and possess excellent communication and problem-solving skills.

Key Responsibilities:

  • Taking inbound/outbound calls and emails to provide information to health care customers.
  • Utilizing a database to retrieve customer or company information.
  • Maintaining accurate records and meeting performance metrics.
  • Demonstrating patience, tact, empathy, and problem-solving skills with consistently good voice quality.

Requirements:

  • 3-5 years of experience in a contact center environment.
  • A 4-year equivalent college degree.
  • Excellent communication and problem-solving skills.
  • Ability to multitask and work in a fast-paced environment.
  • Proficiency in Microsoft software suite (Excel, Outlook, Word, Teams).


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