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Customer Service Specialist

2 weeks ago


Crystal Lake, Illinois, United States Kroger Full time
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Specialist. As a key member of our bakery department, you will be responsible for providing exceptional customer service, maintaining a clean and organized workspace, and adhering to food safety regulations.

The ideal candidate will have excellent communication skills, a strong ability to multitask, and a passion for delivering outstanding customer experiences. You will also be responsible for staying up-to-date on new and existing products, working effectively with the bakery management team, and contributing to the overall success of the store.

Responsibilities Include:
  • Provide exceptional customer service by responding promptly to customer inquiries and resolving any issues in a professional manner.
  • Maintain a high level of product knowledge and stay up-to-date on new and existing products.
  • Ensure a safe and clean working environment by following proper food handling and sanitation procedures.
  • Work effectively with the bakery management team to meet sales and profit targets.
  • Develop and maintain relationships with customers to drive repeat business and increase sales.


Requirements:
  • High school diploma or equivalent required.
  • Previous retail or customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.