Customer Experience Specialist

5 days ago


Lake Forest, Illinois, United States Truist Full time

About the Role

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Truist is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our organization, you will play a vital role in delivering exceptional customer service and support.

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Key Responsibilities

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  • Provide timely and accurate responses to customer inquiries via phone and email.">
  • Assist customers with resolving issues and concerns in a professional and courteous manner.">
  • Collaborate with internal teams to identify and address customer needs.">
  • Develop and maintain knowledge of products and services to provide informed solutions to customers.">
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Requirements

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To be successful in this role, you will need:

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  • A high school diploma or equivalent.">
  • Strong communication and interpersonal skills.">
  • Basic computer navigation and keyboarding skills.">
  • The ability to work in a fast-paced environment and adapt to change.">
  • Demonstrated proficiency in basic computer applications, such as Microsoft Office software products.">
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Benefits

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As a Truist employee, you will enjoy a range of benefits, including:

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  • A competitive annual salary range of $46,750-$66,350.">
  • A comprehensive benefits package, including medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan.">
  • 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.">
  • Opportunities for career growth and development within a dynamic and supportive organization.">
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About Truist

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Truist is a diversified financial services company that empowers individuals, businesses, and communities to achieve their financial goals. We value diversity, equity, and inclusion and are committed to creating a workplace that reflects the communities we serve.

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Equal Opportunity Employer

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Truist is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

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Salary Range

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$46,750 - $66,350 per annum.



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