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Customer Service Representative

2 weeks ago


Lake Forest, Illinois, United States Collabera Full time
Job Overview
Collabera is seeking a skilled Customer Service Agent to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our health care customers via inbound and outbound calls and emails.

Key Responsibilities
• Respond to customer inquiries in a timely and professional manner
• Utilize database resources to retrieve customer information
• Follow detailed instructions, use various resources, and possess good organizational skills to provide accurate information
• Demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality
• Organize and handle calls and emails with speed and accuracy
• Work with complex computer applications and resource materials
• Multitask and use critical thinking skills
• Have proven skills in PC software products MS software suite (Excel, Outlook, Word, Teams)

Required Skills and Qualifications
• Ability to problem solve and critically think
• Ability to multitask between different platforms, able to jump back and forth between customer calls and emails
• Basic computing skills and understanding of Windows, Microsoft, and other frequently used computer systems
• Must be able to follow standard operating procedures, but also know when to ask for help
• Must understand the culture and be a good team player
• Ability to follow SOPs, switch between different type or orders/ customer needs
• Must score an 80% or higher on all training assessments
• Need experience with basic computer skills
• Familiarity with SAP or ERP systems preferred
• 3-5 years of experience required and a 4-year equivalent college degree