Service Coordinator

15 hours ago


Cape Coral, Florida, United States KELLER POOLS AT EAGLE PLAZA Full time
Job Description

We are seeking a highly organized and detail-oriented Service Coordinator to join our team at Keller Pools at Eagle Plaza. As a Service Coordinator, you will play a critical role in ensuring the smooth operation of our service department, providing exceptional customer service, and contributing to the growth and success of our company.

Responsibilities:

* Answering phones and emails, scheduling all service work for service technicians.

* Working with route manager to set up work orders/service calls.

* Scheduling, logging, and following through on all warranty service work to ensure that we get warranty payments and merchandise reimbursement.

* Ordering merchandise and supplies for all service technicians prior to date of installation.

* Receiving merchandise that was ordered and checking it in with extreme accuracy.

* Verify vendors invoice for pricing accuracy, and adjusting item list to reflect proper retail margins.

* Labeling and staging merchandise in designated areas, for future service calls.

* Scheduling all service technicians, and routing them logistically for the most efficient performance.

* Review with technicians, invoices daily, for accuracy and proper billing.

* Daily Review of all service technicians accounts receivable and all customer billing, Ensuring that all invoices are paid in a timely manner.

* Monitoring and tracking the productivity of your service technicians daily.

Qualifications:

Looking for someone with knowledge of the pool industry.

Must possess great organizational and task management skills.

Must possess a positive attitude.

Must have great customer service skills.

Must have good communication skills.

Most possess good leadership skills.

Must have the ability to multitask.

Must have extensive computer skills.

(QuickBooks online, Microsoft Excel, and Word)

Company DescriptionKeller Pools at Eagle Plaza is a family-owned and operated business with over 25 years of experience in the pool industry. We pride ourselves on our high morals and standards, and we are committed to providing exceptional customer service and support to our customers.

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